Experience

OptimalShip

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Human Resources Generalist

  • May 2020 - Present

  • Coordinate full-cycle recruitment, including on-boarding, new hire orientations and trainings; scheduling and conducting interviews• Manage benefit administration and eligibility for all salaried and part-time employees• Compose departmental policies, memos, and reports• Settle employee questions and problems as they arise, in addition to disciplinary action

• Subject Matter Expert - Domestic Department

  • Dec 2018 - May 2020

  • Established and defined all customer service procedures for new domestic department• Trained 20+ employees and oversaw implementation of new procedures• Educated and built relationships with customers• Point of contact for any inquiries or issues and provided solutions

• Customer Service Representative

  • Feb 2018 - Dec 2018

  • Managed incoming calls from customers and provided quality customer service• Processed and created international documents for customer’s shipments• Kept up to date on international shipping regulations • Processed payments and resolved billing questions



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2017 - Feb 2018

  • Assisted customers by providing knowledge of products and locating items • Conducted data entry daily to process new customer memberships • Processed customer payments by cash, credit, or check • Assisted customers by providing knowledge of products and locating items • Conducted data entry daily to process new customer memberships • Processed customer payments by cash, credit, or check



PASAR

• Plano, Texas

• Activity Specialist

  • Nov 2013 - Jun 2017

  • Supervised and maintained the well-being of an average of 20 children a day • Organized activities that enhanced children’s physical, emotional, and social well-being • Communicated with parents daily to discuss behavior and growth of their child • Supervised and maintained the well-being of an average of 20 children a day • Organized activities that enhanced children’s physical, emotional, and social well-being • Communicated with parents daily to discuss behavior and growth of their child