Experience

Virtelle Hospitality, LLC
• United States
• Hospitality
• 1 - 100 Employee
• Director of People & Culture

  • May 2023 - Present


Chai Pani Restaurant Group

• United States
• Restaurants
• 1 - 100 Employee

• Human Resources Director

  • Jul 2022 - May 2023

• Human Resources Manager

  • Mar 2020 - Jul 2022

• Human Resources Specialist

  • Jun 2019 - Mar 2020

• Payroll Specialist

  • May 2019 - Jun 2019



P.F. Chang's China Bistro Inc.

• General Manager

  • Sep 2017 - Nov 2018

  ● Maintain all systems, trainings, corporate initiatives and incentives, with effective communication of new rollouts and regular follow through monitoring of implementation and efficiencies. ● Day to day management of 70+ staff members - leveraging online resources to collect applications, interviewing, new hire orientations and paperwork, training systems, developmental check-ins, coaching and counseling, ensuring associate safety and adherence to regulations, terminations as… Show more ● Maintain all systems, trainings, corporate initiatives and incentives, with effective communication of new rollouts and regular follow through monitoring of implementation and efficiencies. ● Day to day management of 70+ staff members - leveraging online resources to collect applications, interviewing, new hire orientations and paperwork, training systems, developmental check-ins, coaching and counseling, ensuring associate safety and adherence to regulations, terminations as necessary. ● Detailed analysis of P&L and proactive consideration of budgets in all purchasing and maintenance decisions ● Follow corporate systems to request repairs and maintenance, follow through with vendors, and approve payments ● Daily quality assurance of food, beverage and facilities ● Personal one on one interaction with guests both in opportunity to elevate their experience and to de-escalate and resolve any guest complaints or concerns ● Quarterly assessment of compliance and records keeping - including updates to licensing and training refreshers ● Monthly manager one on one meetings focused on development of individual strengths of management team ● Consistent and thorough inventory and cost control adjustments ● Oversight of management team -daily coaching and development of responsibilities, skills, interpersonal acuity, and eye to constant development of successor talent ● Development of catering program - including very large orders to professional sports teams, businesses and specialized orders for charter flights ● Highly successful local restaurant marketing campaign initiatives – with clear draw down to bottom line growth including development of specialty cocktails to promote local event partnerships ● Positive metrics - increased retention, EBITDAR, staff engagement and happiness, positive guest survey responses, positive secret shopper feedback, and consistently earned bonuses based on quality performance measures such as SSS growth %, APT index performance, etc.

• Senior Manager

  • Jan 2017 - Sep 2017



Courtyard by Marriott

• United States
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Jun 2012 - Nov 2016

  Three years as Bistro cook, bartender and front desk agent- sought out to fill interim Sales Director position. Bid external corporate customers to stay at property Research and understand growth trends within the market' Operational support including training staff in bartending, food service, front desk and customer service, and acting as manager on duty across all departments Bidding sports teams, wedding and corporate contracts and answering RFPs Negotiating special… Show more Three years as Bistro cook, bartender and front desk agent- sought out to fill interim Sales Director position. Bid external corporate customers to stay at property Research and understand growth trends within the market' Operational support including training staff in bartending, food service, front desk and customer service, and acting as manager on duty across all departments Bidding sports teams, wedding and corporate contracts and answering RFPs Negotiating special corporate rates with an understanding of demand and budgets Show less Three years as Bistro cook, bartender and front desk agent- sought out to fill interim Sales Director position. Bid external corporate customers to stay at property Research and understand growth trends within the market' Operational support including training staff in bartending, food service, front desk and customer service, and acting as manager on duty across all departments Bidding sports teams, wedding and corporate contracts and answering RFPs Negotiating special… Show more Three years as Bistro cook, bartender and front desk agent- sought out to fill interim Sales Director position. Bid external corporate customers to stay at property Research and understand growth trends within the market' Operational support including training staff in bartending, food service, front desk and customer service, and acting as manager on duty across all departments Bidding sports teams, wedding and corporate contracts and answering RFPs Negotiating special corporate rates with an understanding of demand and budgets Show less



The Spice Traders' Kitchen

• United States
• Restaurants

• Owner / Operator

  • Aug 2015 - May 2016

  •Menu development and implementation *Liaise with vendors to control costs and determine marketing strategies •Strategic planning and implementation of start-up funding, marketing, recipe development, contract negotiations, and administrative oversight of contractors •Hiring, training, scheduling, conflict resolution counseling and human resources paperwork for employees •Daily customer service and address of customer concerns and conflicts as needed •Inventory and ordering… Show more •Menu development and implementation *Liaise with vendors to control costs and determine marketing strategies •Strategic planning and implementation of start-up funding, marketing, recipe development, contract negotiations, and administrative oversight of contractors •Hiring, training, scheduling, conflict resolution counseling and human resources paperwork for employees •Daily customer service and address of customer concerns and conflicts as needed •Inventory and ordering, ensuring compliance with all state and federal regulations and health codes •Promotion of start-up business through social media campaigns and networking with local media outlets Show less •Menu development and implementation *Liaise with vendors to control costs and determine marketing strategies •Strategic planning and implementation of start-up funding, marketing, recipe development, contract negotiations, and administrative oversight of contractors •Hiring, training, scheduling, conflict resolution counseling and human resources paperwork for employees •Daily customer service and address of customer concerns and conflicts as needed •Inventory and ordering… Show more •Menu development and implementation *Liaise with vendors to control costs and determine marketing strategies •Strategic planning and implementation of start-up funding, marketing, recipe development, contract negotiations, and administrative oversight of contractors •Hiring, training, scheduling, conflict resolution counseling and human resources paperwork for employees •Daily customer service and address of customer concerns and conflicts as needed •Inventory and ordering, ensuring compliance with all state and federal regulations and health codes •Promotion of start-up business through social media campaigns and networking with local media outlets Show less



Vermont Refugee Resettlement Program

• Coordinator of Interpretation and Translation Services

  • Nov 2014 - Aug 2015

  •Coordinate scheduling of interpretation appointments with over 700 customers via online and telephonic requests •Coordinate schedules for 90 on-call staff members, servicing more than 35 languages •Assist with grant applications and oversight of employment department as needed, including training new staff •Develop and teach cultural competency and workplace diversity presentations across multiple platforms •Review applications, interview and conduct new hire paperwork and… Show more •Coordinate scheduling of interpretation appointments with over 700 customers via online and telephonic requests •Coordinate schedules for 90 on-call staff members, servicing more than 35 languages •Assist with grant applications and oversight of employment department as needed, including training new staff •Develop and teach cultural competency and workplace diversity presentations across multiple platforms •Review applications, interview and conduct new hire paperwork and orientation with new staff •Assess requests for written translation and provide quotes to customers • Negotiate contracts and memorandums of understanding with new customers •Revamped program website and outreach materials to appeal to broader market share •Enforce accountability with staff, providing constructive feedback for professional development

• Employment Counselor

  • Jan 2012 - Aug 2015

  ► Conduct intake of newly arrived refugees to evaluate inherent skills and barriers to employment ► Plan and implement pre-employment training series’ and write client resumes ► Outreach with local employers to establish and maintain good working relationships ► Identify job openings through online and print media research; often communicating with employers via both email and social media platforms ► Aid clients with completion of new hire paperwork ► Assist… Show more ► Conduct intake of newly arrived refugees to evaluate inherent skills and barriers to employment ► Plan and implement pre-employment training series’ and write client resumes ► Outreach with local employers to establish and maintain good working relationships ► Identify job openings through online and print media research; often communicating with employers via both email and social media platforms ► Aid clients with completion of new hire paperwork ► Assist employers to understand documentation for refugees, asylees, immigrants and SIVs ► Evaluation of client skills, language proficiencies, experiences and interests to match to best work opportunities ► On-going follow-up and support services to clients and employers ► Maintain accurate records of all client interactions in internal databases ► Work in coordination with direct service staff team to evaluate and react to client needs and provide holistic services ► Provide culturally and linguistically appropriate services to clients from Bhutan, Burma, Afghanistan, Iraq, Syria, Somali, Sudan, South Sudan, Rwanda, Congo & Cuba.



Compass Group North America

• United Kingdom
• 1 - 100 Employee

• Food Service Manager

  • Jun 2011 - Dec 2011

  ► Organized and managed daily restaurant operations ► Daily inventory checks, weekly ordering, write staff schedules to meet profit margins based on projections ► Trained staff and mediating employee concerns and conflicts ► Bi-monthly business trips throughout NC for corporate and individual concept restaurant trainings; promoted twice within six months ► Organized and managed daily restaurant operations ► Daily inventory checks, weekly ordering, write staff schedules to meet profit margins based on projections ► Trained staff and mediating employee concerns and conflicts ► Bi-monthly business trips throughout NC for corporate and individual concept restaurant trainings; promoted twice within six months



Bosnian Community Center for Resource Development Inc

• Employment Specialist & Volunteer / Intern Coordinator

  • Jan 2010 - May 2011

  ► Wrote professional resumes for each client receiving employment services, utilizing interpreters as necessary ► Engaged clients in writing resumes, interview preparation and job applications ► Researched, organized and created vocational vocabulary classes, with focus on new-arrival Bhutanese population ► Hired and supervised crew of seven interns to delegate tasks and improve organizational efficiencies ► Wrote, edited and submitted fifteen grant applications and charitable… Show more ► Wrote professional resumes for each client receiving employment services, utilizing interpreters as necessary ► Engaged clients in writing resumes, interview preparation and job applications ► Researched, organized and created vocational vocabulary classes, with focus on new-arrival Bhutanese population ► Hired and supervised crew of seven interns to delegate tasks and improve organizational efficiencies ► Wrote, edited and submitted fifteen grant applications and charitable donation requests ► Collaborated in small team to design, organize, fund, and implement a series of cultural events designed to partner with area agencies in enriching the lives of New Americans and keeping their rich traditions alive ► Liaised with area organizations and community members to gauge interest cultural center programs during development phases ► Liaised on behalf of BCCRD with various stakeholders in Sarajevo, Bosnia-Herzegovina to develop multi-ethnic community center sister program to service impoverished youth in downtown Sarajevo Show less ► Wrote professional resumes for each client receiving employment services, utilizing interpreters as necessary ► Engaged clients in writing resumes, interview preparation and job applications ► Researched, organized and created vocational vocabulary classes, with focus on new-arrival Bhutanese population ► Hired and supervised crew of seven interns to delegate tasks and improve organizational efficiencies ► Wrote, edited and submitted fifteen grant applications and charitable… Show more ► Wrote professional resumes for each client receiving employment services, utilizing interpreters as necessary ► Engaged clients in writing resumes, interview preparation and job applications ► Researched, organized and created vocational vocabulary classes, with focus on new-arrival Bhutanese population ► Hired and supervised crew of seven interns to delegate tasks and improve organizational efficiencies ► Wrote, edited and submitted fifteen grant applications and charitable donation requests ► Collaborated in small team to design, organize, fund, and implement a series of cultural events designed to partner with area agencies in enriching the lives of New Americans and keeping their rich traditions alive ► Liaised with area organizations and community members to gauge interest cultural center programs during development phases ► Liaised on behalf of BCCRD with various stakeholders in Sarajevo, Bosnia-Herzegovina to develop multi-ethnic community center sister program to service impoverished youth in downtown Sarajevo Show less



Human Rights Monitoring Institute

• Lithuania
• Legal Services
• 1 - 100 Employee

• Human Rights Intern

  • Jun 2007 - Aug 2007

  Researched & synthesized information from Council of Europe compliance reviews and state documents to assess enforcement of COE Human Rights legislation within Lithuania. Wrote and edited a report assessing the state of human rights protection in Lithuania based on this research. Assisted in planning organizational fundraiser, including liaising with diplomatic staffs to ensure attendance by international representatives and supporters of international human rights law. Researched & synthesized information from Council of Europe compliance reviews and state documents to assess enforcement of COE Human Rights legislation within Lithuania. Wrote and edited a report assessing the state of human rights protection in Lithuania based on this research. Assisted in planning organizational fundraiser, including liaising with diplomatic staffs to ensure attendance by international representatives and supporters of international human rights law.