Digital Marketing Coordinator

• Jun 2021 - Present

Digital Marketing Intern

• Mar 2021 - May 2021

Case Team

• Sep 2020 - Apr 2021

• Selected as one of 15 students to participate as a member of the case team representing BCIT in the American Marketing Association Collegiate Case Competition.• Performed secondary and primary research, including in-depth interviews to gather insights• Contributed to creative brainstorming and strategy development to create a campaign concept• Worked within a collaborative team to formulate campaign ideas and develop a full marketing communications plan

Medical Secretary, Outpatient Psychiatry

• Apr 2017 - Jun 2019

• Organized the scheduling of patients and administrative duties with accuracy for 7 full-time psychiatrists with a total patient load of over 1500 people• Corresponded with patients and other health professionals to manage patient care, including in high-stress, urgent medical situations• Redesigned filing organization through creating an electronic database, decreasing the time spent manually finding documents by over 50%

Shift Lead, Guest Services

• Apr 2014 - Aug 2016

• Supervised and trained new employees in administrative and customer service tasks.• Responsible for the daily operation of Guest Services, which provides conference andhotel accommodation to guests of the University, as well as, the student residence building. Maintained a professional first point of contact for students and guests through responding to inquiries and accommodation requests, as well as, handling transactions.