Alyssa Urban
Quality Assurance Analyst at Pepper- Claim this Profile
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Bio
Credentials
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Azure DevOps Boards for Project Managers/Analyst/Developers
UdemyMay, 2021- Nov, 2024 -
Certified Tester ISTQB Foundation Level
UdemyMay, 2021- Nov, 2024
Experience
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Pepper
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Quality Assurance Analyst
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Jun 2022 - Present
-Authoring acceptance test cases -Testing user stories for adherence to requirements -Mobile testing iOS and Android -Testing smart home devices such as cameras and doorbells -Logging and managing defects in JIRA -Validating data via MongoDB -Authoring acceptance test cases -Testing user stories for adherence to requirements -Mobile testing iOS and Android -Testing smart home devices such as cameras and doorbells -Logging and managing defects in JIRA -Validating data via MongoDB
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Valorem Reply
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United States
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Information Technology & Services
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300 - 400 Employee
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Quality Assurance Analyst II
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May 2021 - May 2022
General Motors Database Modernization project. -Participating in pre-refinement meetings to ensure quality, testable user stories -Authoring regression test cases -Testing user stories for adherence to acceptance criteria -Logging and managing defects in Azure Dev Ops -Presenting sprint demo to clients -Partnering with client UAT testers and managing their feedback -Writing SQL queries to validate data General Motors Database Modernization project. -Participating in pre-refinement meetings to ensure quality, testable user stories -Authoring regression test cases -Testing user stories for adherence to acceptance criteria -Logging and managing defects in Azure Dev Ops -Presenting sprint demo to clients -Partnering with client UAT testers and managing their feedback -Writing SQL queries to validate data
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Rosnet
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Software Quality Assurance Analyst
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Jul 2020 - May 2021
• Responsible for carrying out quality assurance testing for new features• Author acceptance tests• Write SQL queries to assist with testing process• Create defect tickets in JIRA, as necessary• Offer feedback to Product Owner and Agile Team on new features, as necessary• Participated in the transition from waterfall methodology to agile methodology• Collect data regarding problems and vulnerabilities, including recommendationsfor software program enhancement
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Enhancement Request Analyst
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Mar 2018 - Jul 2020
• Saved leadership multiple hours per week through streamlining theEnhancement Request process• Researched and presented client product enhancement requests to leadershipweekly for review and consideration• Created tasks and stories in JIRA, captured priority, and assigned work toproper board• Acted as a Quality Assurance Analyst testing web-based software and mobileapplications for bugs and general ease-of-use• Worked directly with clients on the phone and via Zendesk to successfully andquickly resolve program issues Show less
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Client Services Analyst
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Sep 2017 - Mar 2018
• Resolved client issues through Zendesk, working with clients from restaurantowner to franchise owner, guaranteeing quick resolutions and meaningfulcustomer service• Developed and documented incidents for client and worked as a team to cometo successful resolutions• Performed general site maintenance tasks
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Kansas City, Kansas Public Schools
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United States
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Education Administration Programs
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500 - 600 Employee
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MIS Data Assistant
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May 2016 - Sep 2017
• Processed student Individual Education Plans (IEPs) • Ensured that all documents were completed and entered into WebKidss accurately • Responsible for relaying student data to the State Department of Education • Worked directly with instructor to best identify student needs and necessary services • Processed student Individual Education Plans (IEPs) • Ensured that all documents were completed and entered into WebKidss accurately • Responsible for relaying student data to the State Department of Education • Worked directly with instructor to best identify student needs and necessary services
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USD 305 SALINA PUBLIC SCHOOLS
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Application Support Technician
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Jan 2014 - Jul 2015
• Provided software support via phone for school district staff, including the Skyward student record system • Assisted in projects to ensure accurate data collection for uploading to the State of Kansas • Work directly with customer to address inquiries, whether technical or nontechnical, ensuring that customer expectations were exceeded • Provided software support via phone for school district staff, including the Skyward student record system • Assisted in projects to ensure accurate data collection for uploading to the State of Kansas • Work directly with customer to address inquiries, whether technical or nontechnical, ensuring that customer expectations were exceeded
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City Of Salina
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United States
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Government Administration
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1 - 100 Employee
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Administrative Assistant II - Planning Division
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Aug 2008 - Jul 2011
• Assisted the Director of Planning in assembling detailed reports for multiple citizen boards • Worked with citizens with inquiries regarding planning, zoning, building permits, and floor plain determinations • Worked directly with customer to address inquiries, whether technical or nontechnical, ensuring that customer expectations were exceeded • Coordinated and scheduled meetings, appointments, and miscellaneous arrangements for directors and other employees • Assisted the Director of Planning in assembling detailed reports for multiple citizen boards • Worked with citizens with inquiries regarding planning, zoning, building permits, and floor plain determinations • Worked directly with customer to address inquiries, whether technical or nontechnical, ensuring that customer expectations were exceeded • Coordinated and scheduled meetings, appointments, and miscellaneous arrangements for directors and other employees
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Education
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2003 - 2008
Washburn University
Bachelor of Arts - BA, Political Science and Government
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