Experience

Allterra Solar

• United States
• Solar Electric Power Generation
• 1 - 100 Employee

• Project Development Manager

  • Jul 2020 - Present

  In this role I work directly with customers and our sales and design teams to help complete over 300 residential solar installations a year. I manage the schedule for two technicians in the field and work with our lead designers to determine feasibility and the final work scopes for all of our projects. This role requires extensive knowledge of solar and energy storage design, function and implementation. It also requires knowledge in energy consulting, construction, and utility operations.

• Service Manager

  • Jul 2019 - Jun 2020

  Instituted a new process for service and support to existing Allterra customers and customers with systems built by other solar companies. I managed the schedule for one technician in the field and together we completed various types of service work such as system troubleshooting, inverter replacements, system removal for re-roofs and re-installing, EV charging stations, ect. Other responsibilities included project completion education with customers, remote troubleshooting for web based monitoring systems, bill analysis, and working with manufacturers to complete warranty claims.

• Customer Experience Manager

  • Jul 2015 - May 2019

  Entry level role with this small residential solar company. My first four years at Allterra involved learning a ton about solar. The role evolved into an entirely new part of the company and was focused mainly on customer education and long term support. Some of my responsibilities also involved working with customers during the construction and grid interconnection phases of the installation. I was the point of contact between our team and the customer. Additionally, I handled invoicing and other various clerical duties around the office.



Patagonia

• Brazil
• Food and Beverage Services

• Warehouse Manager

  • Jul 2013 - Jun 2015

  My experience working with Patagonia was inspiring, fun, educational and a lot of hard work! When I started as a sales associate, I dedicated myself to learning about the apparel that we sold. This allowed me to become an excellent sales associate and I was promoted to Warehouse Manager. I was one of 2 warehouse managers at this outlet location and together we handled over $400,000 worth of product at any given time. • Enhanced the organization of the warehouse by recommending additional resources to management, resulting in a cleaner and more accurate backstock • Ensured the completion of all phone orders during sales by altering processes for efficiency as well as providing excellent customer service • Learned a new program to fulfill web orders and consistently and accurately processed these orders on a timely basis, resulting in additional profit for the store • Played a key role in achieving the store’s increased budget for fiscal year 2015 • Supported the store in its efforts to engage the local community by suggesting local artisans to table, participating in volunteer work within the community and encouraging new non-profits to apply for Patagonia’s donations/grants program



The Picnic Basket

• United States
• Restaurants
• 1 - 100 Employee

• Waitress

  • Apr 2012 - Oct 2012

  I provided outstanding costumer service to a range of locals and tourists at this beach front gourmet sandwich and ice cream restaurant. •Executed leadership and initiative by delegating daily tasks to staff members. •Continuing experience with inventory, cash handling and balancing the register. •Efficiently handled local and foreign customer orders and requests during high volume business hours •Successfully trained on Verve coffee standards and tap pouring while increasing beer and coffee sales with suggestive selling



Cafe Iveta

• United States
• Restaurants
• 1 - 100 Employee

• Barista

  • Apr 2011 - Apr 2012

  I executed a strong work ethic by having this small family owned Italian cafe prepped and ready to go in the early mornings. In return I obtained the store key and demonstrated trust and responsibility. I established top-notch barista skills and trained new employees on the coffee bar and daily tasks. I executed a strong work ethic by having this small family owned Italian cafe prepped and ready to go in the early mornings. In return I obtained the store key and demonstrated trust and responsibility. I established top-notch barista skills and trained new employees on the coffee bar and daily tasks.