Experience

SIB Fixed Cost Reduction

• United States
• Financial Services
• 1 - 100 Employee

• Documentation Associate

  • Jun 2022 - Present



Fenner Drives

• United States
• Industrial Automation
• 100 - 200 Employee

• Order Entry Specialist

  • Jan 2017 - Aug 2017

  Enter emailed and faxed purchase orders into systemWork with engineers to solve customer questions about productsExtensive product knowledge to identity correct product for orderEffectively communicate with the warehouse and shipping department to ship products on timeReach out to shipping companies for larger shipmentsHandle negative feedback from customers and prevent future errorsUtilize Salesforce to communicate with outside sales reps

• Customer Service Supervisor

  • Jul 2016 - Dec 2016

  Manage 6-8 CSR employees entering orders and taking phone callsAdd new customer accounts into the SAP systemHold monthly goal meetings with employeesCreate relationships with product managersDevelop plans for low error ratesTrain new employeesHandle escalated customer issuesClosely interact with the shipping and warehouse department managersSchedule and present monthly safety trainingUtilize Salesforce to communicate with outside sales repsCreate accounts within Salesforce for new customers

• Order Entry Specialist

  • Jan 2014 - Jul 2016

  Enter emailed and faxed purchase orders into systemWork with engineers to solve customer questions about productsExtensive product knowledge to identity correct product for orderEffectively communicate with the warehouse and shipping department to ship products on timeReach out to shipping companies for larger shipmentsHandle negative feedback from customers and prevent future errorsUtilize Salesforce to communicate with outside sales reps



EXECUTIVE HEALTH RESOURCES CLINICAL STAFFING SOLUTIONS PC

• United States
• Medical Practices
• 1 - 100 Employee

• Clinical Support Specialist

  • Mar 2012 - Jan 2014

  Responsible for entering all documentation of cases as established by supervisors of the case entry specialists Identify cases that are insufficient for case processing and process as incomplete Document client communication in cases Escalate issues as needed to the Case Entry Team Lead Quickly and efficiently respond to emails from higher level employees Computer proficient with word processing, excel spreadsheets, and clinical information systems Understands and complies with HIPAA confidentiality requirements Follow specialized appeals processes as defined by commercial and governmental payers



West Chester University of Pennsylvania

• United States
• Higher Education
• 700 & Above Employee

• Learning Assistant for Geology

  • Jan 2011 - May 2011

  Worked closely with the professor and students during lab periods Answered any questions the students posed and passed on my knowledge Assisted in the grading process Provided students with tutoring opportunities outside the class time Worked closely with the professor and students during lab periods Answered any questions the students posed and passed on my knowledge Assisted in the grading process Provided students with tutoring opportunities outside the class time