Experience

Miraval Arizona

• United States
• 1 - 100 Employee

• Guest Relations Manager

  • Mar 2015 - Present

  Tucson, Arizona Area Responsible for day to day operations of guest relations department at a top-rated all-inclusive destination resort and spa. Since 1995 the property has been consistently ranked as one of the world’s top destination spas by Travel + Leisure, SpaFinder and Condé Nast Traveler.We offer an array of dynamic growth and development programs, one-of-a-kind, luxurious spa treatments, authentic, flavorful and healthful cuisine as well as an expert staff of renowned wellbeing specialists.



Wyndham Vacation Ownership

• United States
• Hospitality
• 700 & Above Employee

• Resort Manager

  • Sep 2012 - Mar 2015

  Fully accountable of day to day operations of 80 room property and a separate 80 unit Homeowners Association. Led Quarterly Board of Director Meetings and managed financial statements for two associations as well as capital expenditures. Additionally, was responsible for accurate forecasting and ensuring all corporate training was in place and completed in a timely manner, Supreme customer service delivered through out the resort in all departments and also had the pleasure of leading… Show more Fully accountable of day to day operations of 80 room property and a separate 80 unit Homeowners Association. Led Quarterly Board of Director Meetings and managed financial statements for two associations as well as capital expenditures. Additionally, was responsible for accurate forecasting and ensuring all corporate training was in place and completed in a timely manner, Supreme customer service delivered through out the resort in all departments and also had the pleasure of leading the change management for associates during rebranding from Shell Hospitality to Wyndham Vacation Ownership.

• Assistant Resort Manager

  • Jan 2008 - Sep 2012

  Tucson, Arizona Area Provided Direct support to Resort Manger while operating property in a profitable manner and assist in budgeting and forecasting.



Shell Vacations Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Manager

  • Apr 2006 - Jan 2008

  Starr Pass Golf Suites Effectively managed department to give top customer service and increased internal communication between all departments of resort.

• Guest Services Supervisor

  • May 2005 - Jul 2006

  Starr Pass Golf Suites Handled guest disputes and challenges in a professional and efficient manner while continuously turning a negative situation into a positive opportunity

• Guest Service Associate

  • Jan 2005 - Apr 2005

  Starr Pass Golf Suites Effectively handled guest check ins, check outs, problem solving, and guest requests, while following company formulas for top customer service.