Experience

CRaKN

• United States
• Software Development
• 1 - 100 Employee

• Project Manager

  • Mar 2021 - Present

• Customer Success Manager

  • Aug 2020 - Mar 2021

• Customer Success Project Specialist

  • Jul 2018 - Aug 2020

• Customer Success Intern

  • Jan 2018 - Jul 2018

  ‣ Assist with new client launches and managing multiple client/account relationships ‣ Support with internal project management for new product features released every 2 weeks‣ Collaborate in testing new software product features‣ Manage customer feedback and update company database and customer relationship management systems (CRM)



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney College Program Internship

  • Aug 2018 - Jan 2019



University of Cincinnati

• United States
• Higher Education
• 700 & Above Employee

• Marketing and Events Intern

  • Jun 2017 - Dec 2017

  Division of Experience Based Learning and Career Education ‣ Assisted with website creating, updating, and maintaining the website everyday ‣ Wrote press releases and promotional news and advertisements 4 times a week ‣ Facilitated data collection and reports for campus events ‣ Sustained student interaction by writing and scheduling social media content ‣ Organized 2 campus wide event operations Division of Experience Based Learning and Career Education ‣ Assisted with website creating, updating, and maintaining the website everyday ‣ Wrote press releases and promotional news and advertisements 4 times a week ‣ Facilitated data collection and reports for campus events ‣ Sustained student interaction by writing and scheduling social media content ‣ Organized 2 campus wide event operations



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney College Program Internship

  • Jan 2017 - May 2017

  ‣ Ensured satisfaction for over 50,000 guests daily ‣ Improved efficiency and show by store opening/closing procedures, stocking, and quick guest problem solving ‣ Enhanced my ability to think creatively, inspire others, and innovate through the Live, Learn, Earn aspect during the Disney Collegiate Course: Creativity & Innovation ‣ Received Four Keys Fanatic cards from fellow cast members and leader's in deployed locations as well as my home location ‣ Earned a Fantasyland Safety Recognition for reporting a Near Miss problem and solution to a leader



Better Business Bureau

• United States
• Non-profit Organization Management
• 700 & Above Employee

• Charity Accreditation Intern

  • Aug 2016 - Jan 2017

  ‣ Improved efficiency by ensuring that all the contact information on organizations were up to date so customers would know where and how to appropriately reach out to the accredited organizations ‣ Ensured that organization submissions were complete, ethical, and data entered correctly, such as, information from charity financial reports to be shown to potential clients or consumers ‣ Conducted quarterly charity accreditation workshops and an informational webinar to spread public awareness of the company's services



Northside Farmers Market

• Cincinnati, Ohio

• Marketing and PR Intern

  • Jun 2016 - Sep 2016

  ‣ Assisted with print and electronic branding and messaging for the agency to be consistent for our visitors ‣ Prepared content creation, photography and video of the market, vendor interviews, etc. for use in promotion ‣ Assisted/promoted/managed weekly events through social media advertisements and announcements ‣ Created and submitted weekly press releases and doubled the following count on social media platforms from 400 followers to over 1000 followers ‣ Assisted with print and electronic branding and messaging for the agency to be consistent for our visitors ‣ Prepared content creation, photography and video of the market, vendor interviews, etc. for use in promotion ‣ Assisted/promoted/managed weekly events through social media advertisements and announcements ‣ Created and submitted weekly press releases and doubled the following count on social media platforms from 400 followers to over 1000 followers



The Limited

• United States
• Retail
• 500 - 600 Employee

• Sales Associate

  • Jun 2015 - May 2016