Alyssa Severson
Customer Service Representative at AgCountry Farm Credit Services- Claim this Profile
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Topline Score
Bio
Credentials
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Social Media Certification
HubSpot AcademySep, 2018- Nov, 2024
Experience
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AgCountry Farm Credit Services
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United States
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Financial Services
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300 - 400 Employee
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Customer Service Representative
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Jun 2019 - Present
- I assist in processing agricultural loans. - I complete banking transactions for customers. - I support the insurance specialist with tasks including data entry, filing and tracking. - I support the office operations by answering and directing phone calls and providing in person customer service. - I plan customer events for the branch. - I assist in processing agricultural loans. - I complete banking transactions for customers. - I support the insurance specialist with tasks including data entry, filing and tracking. - I support the office operations by answering and directing phone calls and providing in person customer service. - I plan customer events for the branch.
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Comstock Construction, Inc.
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United States
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Construction
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1 - 100 Employee
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Receptionist/ Accounts Payable Clerk/ Social Media Manager
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Sep 2017 - Jun 2019
-I manage our LinkedIn and Facebook pages. I create all of the content or find sources of which to share it from -I work on special projects as designated by the business development manager and executive team. These include creating banners, powerpoints and other presentation items -I reconcile statements with invoices to determine the amount to pay each vendor based on what documents we have -I contact vendors to request copies of any missing documents -I select invoices to pay based on due dates and complete a check run for 3 to 4 companies weekly -I negotiate with vendors to remedy any finance charges that accrue on our accounts -I complete the billing process for 85 snow removal accounts, which includes totaling the time and equipment used and sending out invoices biweekly from November thru April -I answer phone calls on a multi line system and direct them accordingly Show less
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LifeCare Medical Center
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Roseau, MN
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Patient Access Representative
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Dec 2015 - Jul 2017
-I checked patients into the ER using the EPIC healthcare information management system -I verified patient insurance and documented any injury reports and work comp claims -I adhered to HIPPA privacy laws and paid close attention to patient confidentiality in all facets of my job and out in the public -I provided excellent customer service both in person and on the phone to patients and patient family members -I checked patients into the ER using the EPIC healthcare information management system -I verified patient insurance and documented any injury reports and work comp claims -I adhered to HIPPA privacy laws and paid close attention to patient confidentiality in all facets of my job and out in the public -I provided excellent customer service both in person and on the phone to patients and patient family members
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Marvin
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United States
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Wholesale Building Materials
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700 & Above Employee
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Quality Assurance Representative
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Nov 2014 - Jul 2016
-I answered phones on a multi-line system -I assisted dealers in using the Marvin ordering software by walking them step by step through the design and ordering process -I tested the software when new updates were pushed out to customers to ensure the integrity of the software -I attended R&D meetings and gave input based on customer feedback. -I answered phones on a multi-line system -I assisted dealers in using the Marvin ordering software by walking them step by step through the design and ordering process -I tested the software when new updates were pushed out to customers to ensure the integrity of the software -I attended R&D meetings and gave input based on customer feedback.
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Dr. L.R. Masciarelli and Associates
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Fargo, ND
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Optometric Assistant
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Mar 2012 - Aug 2013
-I preformed patient pretesting and entered the values in MyVisionExpress software -I roomed the patients for the doctor and noted any major concerns for the doctor -I verified the patient's insurance and made reminder phone calls. -I dispensed contacts -I taught classes on how to insert and remove contacts. -I did end of day procedures to balance the books daily. -I did all the troubleshooting with computers and software for the company -I worked with advertisers and ran the company FaceBook page. Show less
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Education
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2011 - 2013
Minnesota State Community and Technical College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Community
