Experience

Business Lending Group, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Commercial Loan Servicing Specialist

  • Jun 2020 - Present

  Appleton, Wisconsin, United States



Williams Technology Services

• IT Services and IT Consulting

• Office Manager & Network Administrator

  • Sep 2013 - Present

  Implementation and management of remote monitoring system Handles monthly accounting duties including A/R, A/P & deposits Responsible for various administrative tasks as assigned Rebuilds and restores HP/Dell hardware Completes various computer maintenance tasks including patching, antivirus upgrades, test restores of server backups, sonicwall firmware upgrades



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Quality Analyst 2/3

  • Feb 2017 - Aug 2019

  Home Based, Tallahassee, FL • Provide support to consumer loan departments including Flood & Hazard Insurance Servicing • Maintain high level knowledge of FDPA and internal compliance guidelines to manage potential risk • Compile and analyze monthly volume and error levels, customer complaints, vendor activities, and current loan portfolio for high level management reporting • Consistently identified risks within vendor activities and Flood and Hazard department final results, vetted out root cause and… Show more • Provide support to consumer loan departments including Flood & Hazard Insurance Servicing • Maintain high level knowledge of FDPA and internal compliance guidelines to manage potential risk • Compile and analyze monthly volume and error levels, customer complaints, vendor activities, and current loan portfolio for high level management reporting • Consistently identified risks within vendor activities and Flood and Hazard department final results, vetted out root cause and implemented process improvements and/or training to minimize risk and initiated procedural changes to aid in identifying other such instances • Identified various gaps and inconsistencies within procedures and assisted in updating and maintaining procedures to ensure alignment with internal processes & regulatory compliance • Recognized for proactively reviewing customer call logs and remediating customer complaints to ensure positive customer experience

• Flood Hazard Quality Control Specialist

  • Aug 2016 - Feb 2017

  Oshkosh, Wisconsin Area Review analysis of insurance prior to lender placement activities for accuracy and compliance with FDPA Validate loan accounting system of record entries are accurate to ensure proper flood insurance tracking Recognized for research efforts on account exceptions not identified by processor or 1st level QC Specialist Frequently identified risks outside the typical scope of QC processes because of knowledge acquired through independent study of the FDPA and compliance guidelines



First National Bank, Neenah, WI

• Commercial Loan Support Assistant

  • Jul 2016 - Aug 2016

  Converted commercial accounts to Credit Quest loan documentation system Reviewed and booked newly closed loans into loan accounting system



Christ the Rock Community Church

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Student Ministries Assistant

  • Oct 2013 - Feb 2016

  Provided administrative support for weekly youth nights Assisted Team Leaders in planning and executing weekly youth nights Attended monthly lead team planning and support meetings Promoted and assisted in planning special events and retreats Handled email and other communication with parents, students and staff



Business Lending Group, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Commercial Loan Servicing Specialist

  • Jun 2011 - Sep 2013

  Appleton, WI Implemented and trained staff on documentation tracking system Audited entries in loan accounting system for servicing department Prepared accurate monthly reports for review by Credit Unions Supported HR specialist with accounting duties Communicated accurate loan information to multiple CUs and customers Worked with technical teams to troubleshoot development issues in loan and document tracking systems



Christ the Rock Community Church

• United States
• Non-profit Organizations
• 1 - 100 Employee

• StuMin Curriculum Team Leader

  • Jun 2012 - May 2013

  Menasha, WI Coordinating the team that writes curriculum for Middle & High School youth ministry for use in a small group setting. Writing lessons to be included in the curriculum. Coordinate with teaching, application & other teams to develop ministry that encourages students to live a "3D" life; to develop a relationship with Christ, to define their identity in Christ, and to demonstrate God's love to a hurting world.



Rolfing Library, Trinity International University

• Interlibrary Loan Processing Assistant

  • Aug 2009 - May 2010



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Aug 2008 - Apr 2009