Business Process Analyst

• Jul 2021 - Present

As a Business Process Analyst at Daïmo, I represent the company in its Business Process Management (BPM) expertise and in the set up of digital solutions that support this philosophy and all the challenges related to the digital transformation of companies. I share Daïmo's ambitions and speak for its values and know-how to customers and partners who stimulate and satisfy my own professional path and ethics. Meanwhile, I collaborate on the company (a young start-up born in 2021) internal projects and act as the owner or a major actor of key strategical axes for Daïmo (e.g. HR, Internal Coordination & PMO) Show less

Business Process Analyst

• Mar 2023 - Present

BPM Team Lead & Product Owner (Daïmo Consultant)

• Jul 2021 - Mar 2023

BPM Team Lead : As BPM Team Lead, I coordinate the Process Analysts Team in the implementation, modeling and documentation of governance, operational & support processes. I also lead the BPM Board which aims to prioritize and validate the processes on which the team works, monitor the processes maturity & adoption and provide support to the Process Owner in the implementation of their processes Finally, I also provided my support as a BPM expert for the design and implementation of various governance processes such as the Strategy Mgt, Strategy monitoring, Project & Program Portfolio Mgt, Demand Mgt, Capacity Mgt, Budget & Cost Mgt... Product Owner (Scrum) : I also held the position of Product Owner (in the Scrum Master sense of the term) for the project to set up a new tool (ServiceNow) for the EPMO department (project, program and portfolio management). My role was to collect business requirements, organize grooming sessions with developers, prioritize and plan sprints, developments follow-up, solution testing, teams onboarding & trainings Show less

Business Process Analyst

• Mar 2020 - Jun 2021

Process Engineer @BNP Paribas Fortis for Wolflow Lead the end-to-end implementation of a new case management tool (JIRA) within Invest department of BNPPF: - Analyze current way of working of Operational teams & improve the efficiency of their activities - Ensure a proper coordination between IT & Business to ensure the delivery of the project, on time, in an Agile way. - Manage the testing and issue reports - Train the impacted teams + Change Management Process Engineer @BNP Paribas Fortis for Wolflow Lead the end-to-end implementation of a new case management tool (JIRA) within Invest department of BNPPF: - Analyze current way of working of Operational teams & improve the efficiency of their activities - Ensure a proper coordination between IT & Business to ensure the delivery of the project, on time, in an Agile way. - Manage the testing and issue reports - Train the impacted teams + Change Management

Business and Process Analyst

• Sep 2018 - Mar 2020

Development of a new appointment scheduling software for the vehicle inspections - Lead workshops to collect the business needs for the project - Challenge the requirements (prioritize - write the specifications) - Software development follow-up - Manage the testing and issue reports - Train the impacted teams + Change Management Development of a new appointment scheduling software for the vehicle inspections - Lead workshops to collect the business needs for the project - Challenge the requirements (prioritize - write the specifications) - Software development follow-up - Manage the testing and issue reports - Train the impacted teams + Change Management

Business and Process Analyst - CEO Office

• Jul 2017 - Sep 2018

Business and Process Analyst: Full MVNO Project + RAN Migration Project : Customer Migration (200K customers) - Design the process - Write the Business Requirements - Coordinate IT developments and impacted teams (training…) Project Manager: Hard disk Swap for 150K customers - Contractual negotiation with external partners - Offers assessment and partner selection - Collect Business requirements: organize workshops - Track the IT developments and coordinate impacted teams (internal and external) Show less

Business Analyst

• Oct 2015 - Jun 2017

MIG 6 Project: Changes of the market rules in the energy sector - Analysis of the impacts on internal business processes - Define new business processes and draft the IT developer specifications - Define use cases for the testing program - Change Management with the operational team: Manage the “Change Indicators”, organize and coordinate the communication sessions, run the trainings… Revenue Assurance : - Involvement in the development of a balanced scorecard showing the main KPIs related to revenue leakages - Analysis and optimization of several processes generating revenue leakages Show less

Trainee Consultant

• Sep 2014 - Dec 2014

- Process Modelling: Critical analysis and modelling for the Consultis modelling office (over 10 business processes) Modelling via Casewise and Win'Design softwares - Change Management: Analysis of a barometer of change. Recommendations development - Organizational Audit Communication plan development Involvement in the organization of a workshop on coordination protocols - CRM Customer database Management Communications management (creation and publication of newsletters) Show less