Experience

ClearChoice Dental Implant Centers

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Scheduler/Customer Service Representative

  • Aug 2016 - Present

  Follow a structured call process Answering inbound telephone calls (averaging 60+ calls per day) Identify qualified patients for consultation Provide patients with general information about dental implants and Clear Choice services Gather demographic information for scheduling, follow-up and future marketing activities Close qualified patients for a consultation appointment Enter all data about patients information into the Clear Choice office management software Confirm all consultation appointments with follow-up and reminder calls to prospect 24 hours prior to visit Track all call activity including sources of calls, number of calls, referring provider, and results Maintain the daily logs and review Board Initiate follow-up calls to patients that called but did not schedule Send information packets to scheduled patients prior to visit Address caller needs in timely fashion, answer questions, set scheduled consultation Show less



Le-Vel

• Wellness and Fitness Services
• 700 & Above Employee

• Promoter/Sales

  • Apr 2015 - Dec 2016

  Promoting and sales of Le-vel’s Health and Wellness products called Thrive. Promoting and sales of Le-vel’s Health and Wellness products called Thrive.



B&A Fugitive Recovery

• Aurora, Colorado, United States

• Receptionist/Admin

  • May 2015 - Sep 2016

  Research fugitive to find other possible addresses, jobs, phone numbers and family & friends not listed on the bond application. Answer phones. Create invoices and send to clients. Process payroll. Research fugitive to find other possible addresses, jobs, phone numbers and family & friends not listed on the bond application. Answer phones. Create invoices and send to clients. Process payroll.



Schiller Insurance Agency, Inc

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Representative/Administrative Assistant

  • May 2012 - Jul 2013

  Answer phones. Process changes and answer questions/concerns for customers regarding their insurance policies that included; home, auto, motorcycle, life, health and business. Update customers personal contact info and make notes regarding customers and/or insurance company's calls regarding policies in DORIS. Quote new and current auto policies in various companies for best rate. Write auto policies. Respond to customer's calls, emails and letters. Respond to insurance company's calls, emails and mail regarding customer policies. Renewing policies. Calling customers regarding policies to prevent cancellations. Process customer's payments. Process daily deposit. Take messages for agents. Take pertinent information in order for agents to quote home, auto, motorcycle, life, health and business policies. Show less



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service/Admin Department Manager/HR Assistant

  • Feb 2008 - May 2012

  Manage Cashiers and Head Cashiers. Maintain end caps, make sure end caps comply with planograms and will pass audit. Schedule Cashiers and Head Cashiers to insure coverage to maintain customer satisfaction. Handle escalated customer complaints. Opening and closing of registers. Training of new and current Cashiers and Head Cashiers. Give monthly department meeting. Ensuring OSHA training was within compliance. SOS sales/returns are processed correctly and auditing of SOS inventory. Ensuring applications for credit and daily business are processed correctly and will pass monthly audit. Manage cash office and ensure over/shorts are researched and explained. Pay store bills and explain bills in expense report. Purchase store supplies. Manage store supplies and make sure they are in compliance with OSHA. Track store expenses and ensure they fall within monthly budget. Correct store employee time cards, enter vacation and sick pay for store. Process payroll for store, enter and post store schedule. Programs used for scheduling and payroll: Campbell’s time & attendance, Staffworks and Kronos. Track vacation requests for store. Assist HR Manager with hiring, training and benefits. Assist HR Manager and Administrative Manager with any other tasks as assigned. Show less

• Customer Service Team Leader

  • Aug 2007 - Feb 2008

  Assistant to Department Manager. Closing and Opening of registers. Maintaining cleanliness and appearance of front end. Ensuring daily breaks and lunches are scheduled to ensure optimal customer service. Manage Head Cashiers and Cashiers. Other tasks as assigned by Customer Service Manager.

• Customer Service Department Manager

  • Aug 2006 - Jul 2007

  Manage Cashiers and Head Cashiers. Maintain end caps and insure crisp clean appearance of front end. Schedule Cashiers and Head Cashiers to insure coverage to maintain customer satisfaction. Opening and closing of registers. Training of new and current Cashiers and Head Cashiers. Ensuring applications for credit and daily business are processed correctly and will pass monthly audit. Other duties as assigned by manager.

• Customer Service Team Leader

  • Feb 2005 - Jul 2006

  Assistant to Department Manager. Closing and Opening of registers. Maintaining cleanliness and appearance of front end. Ensuring daily breaks and lunches are scheduled to ensure optimal customer service. Manage Head Cashiers and Cashiers. Other tasks as assigned by Customer Service Manager.

• Cashier Customer Service

  • May 2001 - Jan 2005

  Providing exceptional customer service. General knowledge and aisle location of merchandise. Receiving payment for merchandise and refunding money for returned merchandise. Knowledge of current sales and credit card promotions. Other tasks as assigned by managers.



Self-employed

• Aurora, Colorado, United States

• Nanny

  • Sep 2000 - Mar 2001

  Responsible for child welfare, and ensuring emotional and nutritional care for two children under the age of 5. Responsible for child welfare, and ensuring emotional and nutritional care for two children under the age of 5.



Hear Now

• Denver, Colorado, United States

• Customer Service Representative/Receptionist/Administrative Assistant

  • Jan 1998 - Oct 1999

  Customer service by phone for deaf and hard of hearing individuals. Updating and follow up of client files. Receptionist duties including; Data entry, bank deposit, bulk mailings, and responding to letters from individuals and organizations. Customer service by phone for deaf and hard of hearing individuals. Updating and follow up of client files. Receptionist duties including; Data entry, bank deposit, bulk mailings, and responding to letters from individuals and organizations.