Experience

Classic Vacations

• United States
• Travel Arrangements
• 200 - 300 Employee

• Group Coordinator

  • Jul 2022 - Present



Apple Leisure Group

• United States
• Hospitality
• 500 - 600 Employee

• Group Operations Auditor

  • Oct 2019 - Jul 2020

  Once a group contract was requested from the resort/airline, would put the contract together for the travel agent/direct passenger for their groups on behalf of the Group Sales Consultant/Wedding Coordinator. Reached out to resorts for contract extensions, if needed. Would sign and send the contract back to the resort/airline promptly to secure space and would request deposit be paid.

• Group Service Finalizer

  • Dec 2018 - Oct 2019

  Assisted travel agents with changes to their group reservations. Added air travel to the group booking for passengers within the group, sent the travel times to the transfer company at destination so that the clients are picked up and dropped off at the airport on time. Reached out to the resorts to confirm concessions and applied concessions to the group booking. Made sure that the booking was paid in full before travel. Made last-minute changes; applied any penalties incurred due to last-minute changes or cancelations. Show less

• Group Special Services Desk

  • Aug 2016 - Dec 2018

  Assisted group sales consultants and group service consultants with any issues that they have with providing service. Called resorts and airlines to resolve issues so that we can make the wedding/gathering as memorable as possible for our mutual clients. Headed the flex groups program, which offered the travel agent a chance to build their own groups. Provided and applied the flex group discounts and concessions. Contacted the resort to set the respective concessions per group.

• Groups Pricing Coordinator

  • Apr 2013 - Aug 2016

  Provided pricing for group travel to travel agents on behalf of the group sales consultants. Contacted resorts and airlines for pricing and provided gross pricing to the travel agents promptly so that they can quote their clients.



Travel Impressions

• United States
• Leisure, Travel & Tourism
• 200 - 300 Employee

• Ecommerce Helpdesk

  • Sep 2011 - Apr 2013

  Assisted travel agents with changes to their current hotel and flight reservations. Made requests to ensure that their clients have the best travel experience. Assisted travel agents with changes to their current hotel and flight reservations. Made requests to ensure that their clients have the best travel experience.