Experience

OrthoMaryland

• United States
• Medical Practices
• 1 - 100 Employee

• Front Desk Associate

  • Jan 2020 - Present

  To greet orthopaedic and physical therapy patients as they come in the office and check them in to their specific doctor or therapist. Collect co-pay and outstanding balances. Contact insurance companies and adjusters to verify benefits, request authorizations and to file appeals in a timely manner so visits can run smoothly. Schedule patients that come in person and call over phone for physical therapy or to see one of the doctors. To greet orthopaedic and physical therapy patients as they come in the office and check them in to their specific doctor or therapist. Collect co-pay and outstanding balances. Contact insurance companies and adjusters to verify benefits, request authorizations and to file appeals in a timely manner so visits can run smoothly. Schedule patients that come in person and call over phone for physical therapy or to see one of the doctors.



CareFirst BlueCross BlueShield

• United States
• Insurance
• 700 & Above Employee

• Dental Customer Service Advisor

  • Jul 2019 - Jan 2020

  To assist patients as well as providers with dental claims and eligibility requests Interact with other insurance companies to coordinate benefits Effectively utilizes FACETS products, contract and medical policy knowledge and processing techniques to resolve client inquiries. Greeted customers Resolved customer issues Worked in the inbound call center Collected and documented orders Responded to inquiries and issues Managed customer accounts To assist patients as well as providers with dental claims and eligibility requests Interact with other insurance companies to coordinate benefits Effectively utilizes FACETS products, contract and medical policy knowledge and processing techniques to resolve client inquiries. Greeted customers Resolved customer issues Worked in the inbound call center Collected and documented orders Responded to inquiries and issues Managed customer accounts



Comptroller of Maryland

• United States
• Government Administration
• 200 - 300 Employee

• Revenue Examiner

  • Oct 2018 - Jul 2019

  Examine all wine, distilled spirits and beer wholesalers, and non- resident dealer tax returns for accuracy in computation and payment of state taxes. Researches delinquent tax returns and send notices when needed. Provides tax advice and assistance to public, private or commercial interests. Prepare monthly activities report of work. Verify and prepare foreign beer releases to allow direct import of beer into the state of Maryland Wholesalers. Examine all wine, distilled spirits and beer wholesalers, and non- resident dealer tax returns for accuracy in computation and payment of state taxes. Researches delinquent tax returns and send notices when needed. Provides tax advice and assistance to public, private or commercial interests. Prepare monthly activities report of work. Verify and prepare foreign beer releases to allow direct import of beer into the state of Maryland Wholesalers.



Northern Pharmacy & Medical Equipment

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• CSR Long Term Care

  • Feb 2016 - Oct 2018

  To take care of the customers who receive supply orders on a regular basis. Once a customer has been established for Diabetic, Ostomy, Incontinence, or Urological supplies, the re-order department insures the customer is set up to receive their orders in a timely matter. To Set up and maintain a schedule for existing and new customers, call Customers ahead of time to ensure supplies are delivered or ready for pickup in a timely manner, verify Insurance & complete refill verification for insurance that require one and verify customer demographic information with Doctor. Register patients into our system if they are a new customer and set them up on templates to be called every 1-3 months as directed by the doctor. Was promoted in July of 2016 to a new long term care department. I help take care of Nursing homes throughout Maryland as well as home care patients who receive Enteral supplies. I help add them into our system and get them set up through their insurance to be able to receive their supplies on a 1-3 month template. Show less



The Guitar Center Company

• United States
• Retail
• 700 & Above Employee

• Lessons Associate

  • Oct 2015 - Feb 2016

  To manage instructors and communicate with them about their lessons schedule for that day. To schedule customers in a timely manner and handle money payments from them. To take calls and send them to the right department. To also multitask with other duties, such as bringing new items to the sales floor from the warehouse, and make sure sales tickets are in the proper place. To manage instructors and communicate with them about their lessons schedule for that day. To schedule customers in a timely manner and handle money payments from them. To take calls and send them to the right department. To also multitask with other duties, such as bringing new items to the sales floor from the warehouse, and make sure sales tickets are in the proper place.



PetSmart

• United States
• Retail
• 700 & Above Employee

• cashier

  • Dec 2014 - Apr 2015

  to maintain a positive environment for customers and ensure that they are checked out in a timely matter. To make sure the front of the store is always well organized and to always greet customers when they walk into the store. To answer phone calls and direct them to the correct area of the store. to maintain a positive environment for customers and ensure that they are checked out in a timely matter. To make sure the front of the store is always well organized and to always greet customers when they walk into the store. To answer phone calls and direct them to the correct area of the store.



AmeriCorps VISTA

• United States
• Government Administration
• 700 & Above Employee

• enrichment counselor

  • Jun 2013 - Aug 2013



Child First Authority Inc

• United States
• Education Administration Programs
• 1 - 100 Employee

• teacher's aide

  • Jan 2013 - Jun 2013