Project Manager

• Oct 2022 - Present

Head Of Support Operations

• Oct 2015 - Jun 2022

Managed active maintenance clients while diligently monitoring timelines, milestones, and schedules. Oversaw developers through technical projects to grow clients businesses using ecommerce platforms like Magento, BigCommerce, Shopify, and Wordpress.- Facilitated Agile/Scrum processes including sprint planning, daily scrums, sprint reviews and sprint retrospectives to efficiently deliver new product builds and features.- Led an international team of 6-8 including frontend developers, backend developers. technical leads, quality assurance, and designers. - Partnered with 8-10 B2B and B2C clients per month to provide support and new feature development to their existing websites.- Facilitated weekly project meetings by partnering with external stakeholders and the project team in order to identify needs and objectives, proactively mitigate risks, collect feedback, and manage concerns.- Coordinated website testing, training, and go-live support with internal and external teams to ensure on-time completion of high quality deliverables.- Prepared project plans, defined project scope and developed budgets, before executing the projects.- Translated customer requests into technical requirements.

Frontend Developer

• Nov 2014 - Oct 2015

Worked collaboratively with design, development and management teams to develop websites that exceeded client expectations. - Developed 4 custom eCommerce websites built on the Magento platform. - Drafted technical documentation throughout the development process and presented progress reports to the project managers and executives during meetings on a weekly basis. - Collaborated with other developers to fix bugs in existing code and add features as needed.- Maintained client websites using content management systems such as Magento and Wordpress.

Digital Design Specialist

• May 2012 - 2017

Managed day-to-day web page updates while promoting their online social presence. - Developed and managed digital content for the company website. - Ensure website functionality, monitor assets and report on website performance. - Consistently met strict deadlines in a high pressure environment. - Collaborated with the owner to ensure alignment between the website and the social media presences and strategy. - Assist with email marketing efforts including newsletters and ecommerce promotions and manage the production, testing, deployment, and measurement of all campaigns.

Copy & Print Senior Sales Consultant

• Mar 2012 - Nov 2014

Consistently greeted numerous customers daily while interacting and performing Copy & Print Services as requested. Responsibilities include copying and printing documents, binding, creating and ordering business cards and other business products, and laminating. Consistently greeted numerous customers daily while interacting and performing Copy & Print Services as requested. Responsibilities include copying and printing documents, binding, creating and ordering business cards and other business products, and laminating.

Freelance Graphic Designer

• Nov 2011 - Mar 2012

Work with Non-Profit Organizations to create event t-shirts Work with Non-Profit Organizations to create event t-shirts

HTML/Java Developer Intern

• Sep 2011 - Nov 2011

Working with top 500 online retailers in setting up DiJiPOP ad programs Assist tech manager and CEO with creation of rich, next generation platform ad templates/formats Solved cross browser compatibility issues with corporate website Working with top 500 online retailers in setting up DiJiPOP ad programs Assist tech manager and CEO with creation of rich, next generation platform ad templates/formats Solved cross browser compatibility issues with corporate website

Computer Lab Assistant

• Aug 2009 - Nov 2011

Assisted and repaired PC and AV equipment for JWU staff Upgraded several computer labs from Windows XP to Windows 7 Assisted and repaired PC and AV equipment for JWU staff Upgraded several computer labs from Windows XP to Windows 7

Front-End Cashier

• Jun 2007 - Aug 2009

Maintained an accurate cash drawer of about $2,000 while consistently ensuring an orderly and neat appearance of register area Ensured high customer service with a clean environment and great customer interaction Maintained an accurate cash drawer of about $2,000 while consistently ensuring an orderly and neat appearance of register area Ensured high customer service with a clean environment and great customer interaction

Study Assistant

• Sep 2008 - May 2009

Calculated and alphabetized student timecards Accurately and efficiently filed all paperwork Counter Help Calculated and alphabetized student timecards Accurately and efficiently filed all paperwork Counter Help

Assistant to the Photographer

• May 2006 - Aug 2008

Worked with Photoshop to edit photographs Updated database Worked with Photoshop to edit photographs Updated database

Counter Help

• Jul 2006 - Oct 2006

Served customers with a positive attitude Maintained an accurate cash drawer with other workers Served customers with a positive attitude Maintained an accurate cash drawer with other workers