Member Services Team Lead

Member Services Specialist

• Dec 2019 - Present

Coordinate with the State of Tennessee by working maintenance emails from case workers. Enter new hires from multiple states into entry data base. Complete inbound/outbound calls to employers for contact information/process maintenance requests. Multitask with different software programs to complete tasks. Work multiple reports throughout the day. Coordinate with the State of Tennessee by working maintenance emails from case workers. Enter new hires from multiple states into entry data base. Complete inbound/outbound calls to employers for contact information/process maintenance requests. Multitask with different software programs to complete tasks. Work multiple reports throughout the day.

Zumba Instructor

• Dec 2019 - Present

Lead Aerobics class using Zumba style, apply basic dance moves to songs that help students lose weight, build muscles and have fun Lead Aerobics class using Zumba style, apply basic dance moves to songs that help students lose weight, build muscles and have fun

Human Resources Supervisor

• Jun 2019 - Feb 2020

Customer Service & Sales – Models and holds team accountable for outstanding customer service; demonstrates WORTH behaviors consistently. Resolves customer issues and concerns in a professional manner. Supports the Manager on Duty program. Maximizes sales and service by ensuring staff is scheduled appropriately. Manages credit, rewards and gift card programs throughout the store. Manages and promotes FindMore with associates to drive sales and enhance customer service. Greets and assists customers in finding products and partners with other team members when additional help is needed. • Talent Acquisition and Training – Partners with store leadership to identify talent needs. Creates and monitors the store’s open requisitions, screens, and routes qualified applicants to appropriate hiring manager. Executes new hire orientation in addition to the Talent Tryout interview processes. Reviews training transcripts to identify role-based and development training for on time completion. Partners with the Assistant Manager of Customer Experience, Assistant Manager of Merchandise Operations, and/or General Manager to monitor required training compliance. • General Operations – Reviews schedules and makes productive edits to further optimize resources. Closes payroll and completes other payroll functions including system reports as necessary for associates to receive pay for hours worked. Processes new and existing associate’s HR tasks as necessary according to state laws and company policies. Participates in annual inventory processes • Team Development – Responsible for the completion of associate training and policy compliance. Consistently provides ongoing feedback and coaching to associates. Assists with the Productivity Standards Program processes. Maintains notes / observations of each associate’s strengths and opportunities. Reports performance and/or policy issues and attendance opportunities within the team to appropriate leadership Show less

HR Coordinator

• Oct 2017 - Apr 2019

I helped train new team members. Created a quality sheet to help improve overall quality of customer service reps. Conducted the hiring by recruiting individuals I saw were a good fit In charge of human resources- processed background checks, filed paperwork, filled out I-9s and w-4s I helped train new team members. Created a quality sheet to help improve overall quality of customer service reps. Conducted the hiring by recruiting individuals I saw were a good fit In charge of human resources- processed background checks, filed paperwork, filled out I-9s and w-4s

Personnel Training Coordinator

• Dec 2014 - Oct 2017

*Addressed all employee harassment allegations, work complaints and other concerns.*Hired employees and initiated the new hire paperwork process.*Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.*Developed and facilitated job recruitment fairs.*Organized new employee orientation schedules for all new hires.*Promptly corresponded with all applicants and coordinated and conducted interviews.*Tracked key dates and deadlines and maintained specific personnel lists.*Conducted background checks and prepared drug screening paperwork Show less

Accounting Associate

• Aug 2012 - Dec 2014

*Paying invoices and verifying entries.*Completes work assignments and priorities in accounting by using policies, data, and resources.*Collaborating with managers, co-workers, customers, and other business partners.*Identifying priorities, deadlines and expectations; carrying out tasks; communicating progress and information.*Examined checks for identification and endorsement.*Prepare daily deposits, preparing Cash Funds Transfers (CFTs).*Trained associates on cash drawer operation.*Investigate overages and shortages in cash registers.*Maintained adequate cash supply in cash drawers in multiple checkout stations.*Maintain confidentiality and integrity of financial and personal information.*Assisted with payroll preparation and entered data into cumulative payroll document.*Provided accurate and appropriate information in response to customer inquiries.*Properly directed inbound calls in phone queues to improve call flow. Show less

Benefits Coordinator

• Apr 2010 - Aug 2012

*Sought out, researched and explored qualified businesses to execute and promote company marketing objectives..*Handled businesses and individuals effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.*Traveled to businesses, colleges and associations coordinating and implementing membership drives, health fairs and innovated programs.*Was responsible for own scheduling, paperwork, file management, and communications made with prospected members and businesses. Show less

Checkout Supervisor

• Feb 2009 - Apr 2010

*Supervised cashiers, satellite service agents, floor associates, cart attendants .*Offered direction and gave constructive feedback to motivate team members.*Prepared schedules, issue lunch and breaks to front end associates.*Balanced cash drawers at the beginning and end of shifts.*Held front end associates accountable for achieving brand and performance goals.*Trained associates on cash drawer operation.*Interviewed and trained new quality customer service associates.*Worked as a team member performing cashier duties, product assistance and cleaning.*Promoted sales and memberships for club.*Guaranteed positive member experiences and resolved all member complaints.*Answered inbound calls in support of member needs, ensured member satisfaction in store. Show less

Member Services Associate

• Jan 2008 - Feb 2009

*Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. *Processed merchandise returns and exchanges. *Cultivated positive and enduring relationships with members. *Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.*Prevented store losses using awareness, attention to detail and integrity.*Organized weekly sales reports for the sales department to track product success.*Trained new employees. Earned "Top Seller" for "Plus Membership". *Excelled in exceeding daily credit card application goals. *Computed accurate sales prices for purchase transactions.* Guaranteed positive customer experiences and resolved all customer complaints. *Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Show less

Member Service Cashier

• Jan 2007 - Jan 2008

*Handle cash transactions with members using cash registers*Scan goods and collect payments*Issue receipts, refunds, change*Redeem stamps and coupons*Make sales referrals, cross-sell products and introduce new ones*Resolve member complaints, guide them and provide relevant information*Greet members when entering or leaving establishments*Maintain clean and tidy checkout areas*Keep reports of transactions*Box merchandise*Pleasantly deal with members to ensure satisfaction Show less