Alyssa Hooper

Senior Customer Success Associate at Recruiter.com (Nasdaq:RCRT)
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Dallas-Fort Worth Metroplex, US
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Communication within Teams
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • think-cell Certified Professional
    think-cell Software
    Apr, 2021
    - Nov, 2024
  • Learning Excel 2019
    LinkedIn
    Mar, 2021
    - Nov, 2024
  • Learning Word 2016
    LinkedIn
    Mar, 2021
    - Nov, 2024

Experience

  • Recruiter.com
    • United States
    • Staffing and Recruiting
    • 200 - 300 Employee
    • Senior Customer Success Associate
      • Jan 2022 - Present

      Audit payroll files and approve invoicing for client. Conduct reach out and confirm in compliance completion of onboarding tasks for employees. Lead weekly client facing meetings to address and close out any pending requests or concerns. Develop relationships with customers and/or clients to ensure longevity and health of the account.Connect with 1099 and W2 contractors, increasing the retention of associates on the account by 80%. Drive sales and new business with current executive accounts, doubling generated sales over the span of one fiscal year. Conduct coaching sessions and/or terminations where appropriate and ordered by the client.

    • Customer Success Associate
      • Mar 2021 - Dec 2021

      Maintain low turnover rate of employees through high workplace satisfactionManage hundreds of individuals in order to ensure client and employee contentmentCreate and implement real time record keeping to increase efficiency for my teamExecute professional communication skills with team and client to build workplace relationshipsResolve client and employee concerns relating to cultural, social, performance, payroll, or personal conflicts

  • Aquakids Swimming School
    • United Kingdom
    • Spectator Sports
    • 1 - 100 Employee
    • Sales Representative
      • Jul 2019 - Mar 2021

      Make and answer phone calls inquiring for detailed informationResolve existing customer issues to ensure retention and consistently follow up with families for new businessProficiency in Google SuiteProficiency in ExcelProvide refunds, credits, administrative tasks, and make paymentsScheduling enrollments and coordinating classes for families Make and answer phone calls inquiring for detailed informationResolve existing customer issues to ensure retention and consistently follow up with families for new businessProficiency in Google SuiteProficiency in ExcelProvide refunds, credits, administrative tasks, and make paymentsScheduling enrollments and coordinating classes for families

  • AT&T
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Representative
      • Feb 2020 - Sep 2020

      Customer service representative for telecommunication companyProvide refunds, credits, and payment corrections for customer accountsReset passwords and completed troubleshooting for electronic devices and software assistanceDe-escalate customer concerns to resolve issues while providing administrative assistanceMulti-tasking between several software programs while seamlessly interacting with customers Customer service representative for telecommunication companyProvide refunds, credits, and payment corrections for customer accountsReset passwords and completed troubleshooting for electronic devices and software assistanceDe-escalate customer concerns to resolve issues while providing administrative assistanceMulti-tasking between several software programs while seamlessly interacting with customers

  • ASI Gymnastics
    • United States
    • Spectator Sports
    • 1 - 100 Employee
    • Product Supervisor
      • Jan 2016 - May 2020

      Coaches recreational and competitive children between ages 3-16 years of ageLeads trainings to increase the quality of coaching on the floorCreated class schedules for other coworkersAnswers phone calls, make sales, and assist parents among other administrative tasks Coaches recreational and competitive children between ages 3-16 years of ageLeads trainings to increase the quality of coaching on the floorCreated class schedules for other coworkersAnswers phone calls, make sales, and assist parents among other administrative tasks

Education

  • The University of Texas at Dallas
    B.S, Healthcare Management
    2018 - 2022
  • The University of Texas at Dallas
    Bachelor of Arts - BA, History
    2018 - 2022
  • Poteet High School
    High School Diploma
    2014 - 2018

Community

You need to have a working account to view this content. Click here to join now