Experience

Westminster Christian School - Miami, FL
• United States
• Primary and Secondary Education
• 1 - 100 Employee
• Elementary School Teacher

  • Aug 2022 - Present
• Teacher Assistant

  • Aug 2021 - May 2022

AvantStay
• United States
• Hospitality
• 200 - 300 Employee
• Customer Experience Agent

  • Dec 2020 - Mar 2021


Domio

• Italy
• Internet Publishing

• Guest Experience Supervisor

  • Mar 2020 - Apr 2020

• Guest Experience Specialist

  • Sep 2019 - Mar 2020

  - Collaborated nationwide with city managers, housekeeping and maintenance team members to handle guest issues from check-in through check-out at over 120 properties.- Managed high volume calls, in fast-paced nationwide call center, while simultaneously increasing brand loyalty and leading conversations to bookings.- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.- Managed fast-paced reservations inbox with as many as 50+ messages an hour,including written inquiries, complaints, and in-house guest requests.- Identified and confronted fraudulent customers from advancing in bookingprocess.- Assisted in training new members of guest experience team.- Increased company's GSS (Guest Satisfaction Survey) score through consistentlyproviding guest with a personable service. Show less


Courtyard by Marriott
• United States
• Hospitality
• 1 - 100 Employee
• Guest Experience Specialist

  • Sep 2018 - Apr 2019

Seasons 52 Restaurant
• Restaurants
• 400 - 500 Employee
• Hostess

  • Sep 2016 - Mar 2017