Alyssa Hernandez
Elementary School Teacher at Westminster Christian School - Miami, FL- Claim this Profile
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Bio
Experience
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Westminster Christian School - Miami, FL
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Elementary School Teacher
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Aug 2022 - Present
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Teacher Assistant
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Aug 2021 - May 2022
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AvantStay
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United States
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Hospitality
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200 - 300 Employee
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Customer Experience Agent
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Dec 2020 - Mar 2021
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Domio
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Italy
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Internet Publishing
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Guest Experience Supervisor
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Mar 2020 - Apr 2020
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Guest Experience Specialist
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Sep 2019 - Mar 2020
- Collaborated nationwide with city managers, housekeeping and maintenance team members to handle guest issues from check-in through check-out at over 120 properties.- Managed high volume calls, in fast-paced nationwide call center, while simultaneously increasing brand loyalty and leading conversations to bookings.- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.- Managed fast-paced reservations inbox with as many as 50+ messages an hour,including written inquiries, complaints, and in-house guest requests.- Identified and confronted fraudulent customers from advancing in bookingprocess.- Assisted in training new members of guest experience team.- Increased company's GSS (Guest Satisfaction Survey) score through consistentlyproviding guest with a personable service. Show less
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Courtyard by Marriott
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United States
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Hospitality
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1 - 100 Employee
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Guest Experience Specialist
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Sep 2018 - Apr 2019
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Seasons 52 Restaurant
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Restaurants
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400 - 500 Employee
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Hostess
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Sep 2016 - Mar 2017
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Education
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FIU Chaplin School of Hospitality & Tourism Management
Bachelor of Science - BS, Hospitality Administration/Management -
Miami Dade College
Associate of Arts - AA