Experience

Fix Auto USA

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Interim General Manager

  • Mar 2023 - Present

• Repair Planner

  • Nov 2021 - Mar 2023



ROEM Certified Collision Center

• Repair Process Manager

  • Feb 2021 - Nov 2021

  Write comprehensive estimates that follow proper repair procedures per the vehicle manufacturer.

• Customer Service Representative

  • Jul 2020 - Feb 2021

  I am an experienced Customer Service Representative that is training to be an estimator. I have a knowledge of both non-DRP and DRP programs. I am a hardworking, goal-oriented person that goes above and beyond. I have knowledge of Mitchell and CCC One, with an understanding of how to translate Audatex into either program.



Caliber Collision

• United States
• Automotive
• 700 & Above Employee

• Customer Service Representative

  • Feb 2020 - Apr 2020

  I provided front desk assistance to all customers. I was in charge of scheduling appointments and following up with customers in order to seal the sale. I assisted the estimators in matching estimates and began training to write estimates under the supervision of my General Manager. I provided front desk assistance to all customers. I was in charge of scheduling appointments and following up with customers in order to seal the sale. I assisted the estimators in matching estimates and began training to write estimates under the supervision of my General Manager.



Fix Auto USA

• United States
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Customer Service Representative

  • May 2019 - Feb 2020

  I was responsible for almost all customer contact, from updating on the status of vehicles to checking in and out every vehicle. I scheduled appointments and followed up to try and lock in a drop off appointment. I interacted with insurance adjusters and field appraisers in order to create a smooth repair process. I gained knowledge of the auto body industry and developed on a professional level. I grew relationships with customers and maintained a positive experience. I was responsible for almost all customer contact, from updating on the status of vehicles to checking in and out every vehicle. I scheduled appointments and followed up to try and lock in a drop off appointment. I interacted with insurance adjusters and field appraisers in order to create a smooth repair process. I gained knowledge of the auto body industry and developed on a professional level. I grew relationships with customers and maintained a positive experience.



Scripps Memorial Hospital

• United States
• Financial Services
• 200 - 300 Employee

• Surgery Scheduler

  • Aug 2018 - Mar 2019

  I was responsible for scheduling complex elective surgical cases and ensuring accuracy. I worked as part of two person team that handled all surgical cases that were not same-day. I would answer and route calls. I also was responsible for ensuring that the appropriate surgical tools were assigned to each surgery and that there were no conflicts. I was responsible for scheduling complex elective surgical cases and ensuring accuracy. I worked as part of two person team that handled all surgical cases that were not same-day. I would answer and route calls. I also was responsible for ensuring that the appropriate surgical tools were assigned to each surgery and that there were no conflicts.



CVC Legal Solutions

• Escondido, CA

• Location Coordinator/Marketing

  • Oct 2017 - Aug 2018

  Currently I am the coordinator tasked with obtaining records for litigation purposes. As a part of an evolving and growing company, I am transitioning into the role of Marketing Representative for the San Diego area. Currently I am the coordinator tasked with obtaining records for litigation purposes. As a part of an evolving and growing company, I am transitioning into the role of Marketing Representative for the San Diego area.



Children's Hospital of Wisconsin

• West Allis, WI

• Patient Access Representative

  • Oct 2016 - Oct 2017

  As a representative, it was my duty to answer all phone calls and assist with scheduling for multiple specialties. I am familiar with radiology scheduling, as well as GI, Endo, Eye, Psych, Child Development, Initial Assessment for children removed from parental homes, Neurology, Neurosurgery, etc. I developed a good working relationship with my immediate supervisor and was praised for my exceptional customer service and knowledge of scheduling protocols. Prior to leaving the company, I was scheduled to learn all specialties and be a part of the work from home program. Show less



Gundersen Health System

• La Crescent, MN

• Patient Liaison

  • Jan 2015 - Oct 2016

  I was in charge of greeting all patients and assisting them with the check in/out process. I became familiar with the ROI and HIPAA compliance processes. I was a timekeeper, assisting in the approval of timecards for the payroll process using the KRONOS system. I was trained on the EPIC computer system, as well as payment processing. I received recognition for the improvement of the regional phone scores, as well as patient satisfaction. I also presented to the organization on the changes made to improve both. Show less



CVC Legal Solutions

• Orange County, California Area

• Customer Service Representative/Office Coordinator

  • Sep 2012 - Nov 2014

  As a part of the CVC Legal Solutions team, I timely processed all orders and distributed work to appropriate personnel. I was in charge of dispatching drivers to locations and ensuring that all work was done quickly and efficiently. I assisted in the development of the company website. As a part of the CVC Legal Solutions team, I timely processed all orders and distributed work to appropriate personnel. I was in charge of dispatching drivers to locations and ensuring that all work was done quickly and efficiently. I assisted in the development of the company website.



California Performance Transmission

• Receptionist/Secretary

  • Apr 2012 - Sep 2012

  Answered phone lines and directed calls to the appropriate party. Took messages and answered some questions in regards to orders. I maintained office organization and handled accounts payable/receivable and month end/year end financial prep that was then sent to the accountant. I also ran routine maintenance on computer software programs (OrdersPlus and BusinessWorks) and have gone through the process of upgrading them on a server system. I interacted with customers daily and directed them to the appropriate person. Show less



Wet Seal, LLC

• United States
• Retail
• 400 - 500 Employee

• Sales Associate

  • Sep 2007 - Mar 2012

  My duties included light-moderate cleaning, visual merchandising, stock, cash registering, sales, customer service, etc.

• Assistant Manager

  • Jun 2010 - Oct 2011

  As an AM at Wet Seal, I was in charge of running the sales floor when Store Manager was away. This included, but was not limited to, sales, floor supervising, visual merchandising, customer service, processing returns, maintaining store operation standards, conducting interviews, promoting teamwork and meeting sales goals, etc.