Experience

Boston Red Sox

• Sports Teams and Clubs
• 700 & Above Employee

• Fenway Ambassador

  • 2012 - Present

  -Provide administrative and project assistance to Director of Fan Services and Entertainment. -Transition between assisting fans, aiding other staff members, and back-office assignments during baseball games. -Coordinate with special guests and game-day staff to complete events such as national anthem, first pitch, marriage proposals and more.



Hilton Garden Inn Boston-Canton

• Catering Sales Manager

  • Aug 2021 - Jul 2022

  Canton, Massachusetts, United States • Actively manage catering sales services from hotel founding. • Solicit new catering clients and maintain positive existing customer relationships. Meet with clients to identify catering requirements including room set-up, food selections, and other banquet needs as well as overall event logistics. • Coordinate with the Food & Beverage team, housekeeping, front desk etc. to discuss client set-up needs, food preparation and services. Ensure client expectations can and will be met… Show more • Actively manage catering sales services from hotel founding. • Solicit new catering clients and maintain positive existing customer relationships. Meet with clients to identify catering requirements including room set-up, food selections, and other banquet needs as well as overall event logistics. • Coordinate with the Food & Beverage team, housekeeping, front desk etc. to discuss client set-up needs, food preparation and services. Ensure client expectations can and will be met. • Actively sell, assemble proposals on client requests, prepare contracts, develop and distribute BEOs, room diagrams, and other necessary documentations to clients and hotel counterparts for all catering events. Deliver exceptional customer service before and on site during the event. Cultivate positive relationships with clients by solving customer problems, anticipating needs, meeting and exceeding client expectations. Provide on-site event management to guarantee customer satisfaction. • Collaborate with F&B Director to develop new catering menus with seasonal and fixed options, including the pricing determinations to meet current trends and client expectations. • Introduced software to franchise for net new operations around room diagram programming and electronic form signing/payment. Show less



Dunkin'

• United States
• Food and Beverage Services
• 100 - 200 Employee

• Corporate Meeting Planner

  • 2016 - Jun 2021

  Canton, Massachusetts -Plan over 100 meetings and events yearly with 10-700 attendees for Dunkin’ and Baskin-Robins. -Facilitate pre-event consultation with meeting hosts to determine objectives, timelines, and meeting logistics such as food & beverage, audio/visual, overnight/travel accommodations, offsite events, and transportation to begin the RFP process. -Source, negotiate, and execute contracts for the event including hotels, transportation, production companies, and caterers. -Develop/manage meeting… Show more -Plan over 100 meetings and events yearly with 10-700 attendees for Dunkin’ and Baskin-Robins. -Facilitate pre-event consultation with meeting hosts to determine objectives, timelines, and meeting logistics such as food & beverage, audio/visual, overnight/travel accommodations, offsite events, and transportation to begin the RFP process. -Source, negotiate, and execute contracts for the event including hotels, transportation, production companies, and caterers. -Develop/manage meeting budgets, provide all costs (estimates and final), and conduct post-meeting reconciliations within internal meeting planning records. -Provides on-site coordination of large events -Assist in the planning of the Global Convention.

• Customer Relations Coordinator

  • 2014 - 2016

  -Improved customer satisfaction across high volumes of calls and emails by actively listening, empathizing, and taking corrective action to resolve the issues. -Identified and escalate contact trends to ensure proactive response/resolution efforts to be taken by relevant Dunkin’ corporate teams



Super Bowl 48 and 49

• Stadium Entry Manager

  • 2014 - 2015

  new jersey In this position I was contracted to manage the set up and execution of the Welcome Pavilions at Super Bowl 48 and 49. This involved preparing the facility and personnel logistics prior. I coordinated with mangers from security and other areas to ensure a pleasant and easy security and event entry process for all fans. Additionally, I had to train and supervise individuals during the event. This included demonstrating to them what they were to do as patrons entered and exited MetLife and… Show more In this position I was contracted to manage the set up and execution of the Welcome Pavilions at Super Bowl 48 and 49. This involved preparing the facility and personnel logistics prior. I coordinated with mangers from security and other areas to ensure a pleasant and easy security and event entry process for all fans. Additionally, I had to train and supervise individuals during the event. This included demonstrating to them what they were to do as patrons entered and exited MetLife and University of Phoenix Stadiums. Show less



Kansas City T-Bones

• Group Tickets Intern

  • 2011 - 2011

  At this position I worked in the ticket office assisting customers on the phone and at CommunityAmerica Ballpark. As an intern I worked at the majority of the home games as a supervisor over the large groups that purchased specialty seating. Also, I was the director of greeting groups that had purchased a large amount of seats.