Senior Event Experience Coordinator

• Oct 2022 - Present

Catering and Conference Services Coordinator

• Jan 2022 - Nov 2022

Front Desk Agent

• Feb 2021 - Jan 2022

Worked on the opening team at a brand new resort in Encinitas. Responsible for the guest registration process, communication of hotel services, making detailed reservations, knowledge of local events and transportation options. Mastered 3 different PMS systems. Attended weekly management meetings with department heads to discuss weekly service scores and hotel improvements. Worked on the opening team at a brand new resort in Encinitas. Responsible for the guest registration process, communication of hotel services, making detailed reservations, knowledge of local events and transportation options. Mastered 3 different PMS systems. Attended weekly management meetings with department heads to discuss weekly service scores and hotel improvements.

Front Desk Agent

• Sep 2020 - Jan 2021

Handled check in and check out for a 121 room AAA four diamond property. Trained newly hired staff.Tracked guest satisfaction surveys to recognize trends and create action plans. Answered phones to take guest reservations and/or respond to guest requests. Attended weekly meetings with department heads to discuss service scores and hotel improvements. Handled check in and check out for a 121 room AAA four diamond property. Trained newly hired staff.Tracked guest satisfaction surveys to recognize trends and create action plans. Answered phones to take guest reservations and/or respond to guest requests. Attended weekly meetings with department heads to discuss service scores and hotel improvements.

Beach Hut Attendant

• May 2019 - Aug 2019

Managed beach hut operations. Completed opening tasks such as; supply count, closing out checks and restocking supply order. Learned to manage a team of co-workers when our boss was out of office. Managed beach hut operations. Completed opening tasks such as; supply count, closing out checks and restocking supply order. Learned to manage a team of co-workers when our boss was out of office.

Handels Team Member

• Sep 2016 - Jan 2018

Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and up-selling. Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings. Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and up-selling. Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.