Experience

Zahara Cannabis

• United States
• Retail
• 1 - 100 Employee

• Retail, Marketing, & PR

  • Sep 2022 - Present

  B2B and B2C relationship building and management.Manage and plan events for the retail space to expand brand awareness and store traffic.Arrange company outings, employee luncheons, community events and volunteer ships.Assist with the daily retail operations including budtending and greeting as needed.Schedule and arrange vendor pop-ups and budtender education. Train and educate staff on SOP’s, Cannabis Education, and Budtender expectations.

• Inventory Assistant Manager

  • May 2022 - Sep 2022



NETA (New England Treatment Access, LLC)

• Alternative Medicine
• 1 - 100 Employee

• Retail Operations Training Ambassador

  • Aug 2021 - May 2022

  Opened the third dispensary for the NETA brand as an Adult-Use and Medical retail facility.Successfully trained over 50 individuals in several dispensary positions including Retail Guides, Inventory Specialists, Delivery Drivers and Coordinators, and assisted in the training of the Management teams.Created a training database to keep track of, and monitor the training of all new hires with their respective contact information, position, and shirt sizes to coordinate uniforms.Created, and updated 7+ Work Instructions and SOP's for the Enterprise using Microsoft Word.Created training PowerPoints for various retail positions inclusing Customer Care, Inventory, Delivery, and a Master Training PowerPoint based on CCC regulations, NETA Policy, Cannabis education, and product knowledge using Microsoft PowerPoint. Created Training Attestations using Microsoft Forms to keep record of orientation trainings and successfully linked to excel for a reader-friendly version of results.Support day-to-day operations by assisting in customer-facing transactions, assisting in the pack rooms putting online orders and deliveries together, as well as troubleshooting IT issues on-the-spot as they occur. Show less

• Call Center Associate

  • Sep 2019 - Aug 2021

  Trained eight Customer Care Representatives on proper phone and chat etiquette, company policies and state regulations, and some computer technology skills; in addition to being a reliable resource for new hires.Answered around 100 phone calls, or e-mails and chats, on an average day.Create one-page instructions on how to resolve easier technical online issues, and establish a dashboard with useful and necessary knowledge for department to utilize.Handle customer questions for all three Massachusetts dispensary locations, and handled unruly guests while problem-solving order discrepancies to satisfy patients; lending support to IT issues with the website, instructing customers how to properly access reservation functions and online information. Show less



Massachusetts Division of Marine Fisheries

• New Bedford, Massachusetts, United States

• Field Observer

  • May 2018 - Dec 2019

  ‘18-‘19 season under AIS, Inc; ‘19-‘20 season under Mass DMF. Commute to recreational fishing sites for land and sea trips; including shore fishing, boat launches, and headboats. Count total catch with special attention to discarded and kept catch. Kept catch recorded in mm length and kg weight. Create repoir with local fishermen to establish credibility for the Recreational Fishing Survey. Information was used to establish recreational fishing limits. ‘18-‘19 season under AIS, Inc; ‘19-‘20 season under Mass DMF. Commute to recreational fishing sites for land and sea trips; including shore fishing, boat launches, and headboats. Count total catch with special attention to discarded and kept catch. Kept catch recorded in mm length and kg weight. Create repoir with local fishermen to establish credibility for the Recreational Fishing Survey. Information was used to establish recreational fishing limits.



Aroogas Grille House & Sports Bar

• United States
• Restaurants
• 100 - 200 Employee

• Bartender

  • Oct 2017 - Aug 2018