Alyssa Delaney
Product Manager at Q-Centrix- Claim this Profile
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Topline Score
Bio
Carol Bachtel
Alyssa has an amazing blend of relational and analytical skillsets. Consistently Alyssa uses her strong organizational and problem solving abilities to identify what needs to be done, present various possible solutions, prioritize actions and then executes them to completion. If you need a project done, she is the best resources. Her kind personality and great communication skills add to her other business assets. On more occasions than I can recall over the years we have worked together, both clients and colleagues alike would compliment Alyssa and express appreciation for her gracious "go the extra mile" service. She has integrity, intelligence, great critical thinking skills and a myriad of soft skills that make her a very well rounded individual and an amazing employee.
LinkedIn User
I’ve had the pleasure of working with Alyssa in various capacities for nearly 13 years. Her focus is always on the customer and meeting or exceeding their expectations. Her written and verbal communication is consistently clear, concise, and assertive. She’s always a phone call away and never backs down from a challenge. An incredible asset to our Product and Customer Success teams!
Carol Bachtel
Alyssa has an amazing blend of relational and analytical skillsets. Consistently Alyssa uses her strong organizational and problem solving abilities to identify what needs to be done, present various possible solutions, prioritize actions and then executes them to completion. If you need a project done, she is the best resources. Her kind personality and great communication skills add to her other business assets. On more occasions than I can recall over the years we have worked together, both clients and colleagues alike would compliment Alyssa and express appreciation for her gracious "go the extra mile" service. She has integrity, intelligence, great critical thinking skills and a myriad of soft skills that make her a very well rounded individual and an amazing employee.
LinkedIn User
I’ve had the pleasure of working with Alyssa in various capacities for nearly 13 years. Her focus is always on the customer and meeting or exceeding their expectations. Her written and verbal communication is consistently clear, concise, and assertive. She’s always a phone call away and never backs down from a challenge. An incredible asset to our Product and Customer Success teams!
Carol Bachtel
Alyssa has an amazing blend of relational and analytical skillsets. Consistently Alyssa uses her strong organizational and problem solving abilities to identify what needs to be done, present various possible solutions, prioritize actions and then executes them to completion. If you need a project done, she is the best resources. Her kind personality and great communication skills add to her other business assets. On more occasions than I can recall over the years we have worked together, both clients and colleagues alike would compliment Alyssa and express appreciation for her gracious "go the extra mile" service. She has integrity, intelligence, great critical thinking skills and a myriad of soft skills that make her a very well rounded individual and an amazing employee.
LinkedIn User
I’ve had the pleasure of working with Alyssa in various capacities for nearly 13 years. Her focus is always on the customer and meeting or exceeding their expectations. Her written and verbal communication is consistently clear, concise, and assertive. She’s always a phone call away and never backs down from a challenge. An incredible asset to our Product and Customer Success teams!
Carol Bachtel
Alyssa has an amazing blend of relational and analytical skillsets. Consistently Alyssa uses her strong organizational and problem solving abilities to identify what needs to be done, present various possible solutions, prioritize actions and then executes them to completion. If you need a project done, she is the best resources. Her kind personality and great communication skills add to her other business assets. On more occasions than I can recall over the years we have worked together, both clients and colleagues alike would compliment Alyssa and express appreciation for her gracious "go the extra mile" service. She has integrity, intelligence, great critical thinking skills and a myriad of soft skills that make her a very well rounded individual and an amazing employee.
LinkedIn User
I’ve had the pleasure of working with Alyssa in various capacities for nearly 13 years. Her focus is always on the customer and meeting or exceeding their expectations. Her written and verbal communication is consistently clear, concise, and assertive. She’s always a phone call away and never backs down from a challenge. An incredible asset to our Product and Customer Success teams!
Credentials
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Product-led Certification
Pendo.ioOct, 2022- Nov, 2024 -
Certified Scrum Product Owner (CSPO)
Scrum AllianceNov, 2018- Nov, 2024
Experience
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Q-Centrix
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United States
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Hospitals and Health Care
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500 - 600 Employee
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Product Manager
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Aug 2018 - Present
Product Owner of SaaS application responsible for ensuring that hospital and health system clients meet data requirements as specified by the Centers for Medicare and Medicaid Services (CMS) and The Joint Commission (TJC). • Coordinates the correct implementation of software updates with the engineering team. As a result, the company's data submission process is complete and error free.• Conducts consistent communication with a client base of over 400 hospitals and health system clients to understand their goals and needs from the company's software. • Uses feedback from client base along with strategic company goals and metrics to determine software enhancements. Resulting in client retention and increased customer loyalty.• Creates and presents complex content in a professional and easy to understand format across internal and external audiences. Involvement ranges from sales demonstrations to quarterly educational webinars for the client base. • Generates and maintains online help resources to assist software users with the ability to self-serve.• Coordinated the successful integration and consolidation of services and products by the Transition Services Agreement (TSA) deadline as a result of Q-Centrix acquisition of Quantros in March 2021.• Q-Centrix Brand Ambassador
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Quantros
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Customer Success Manager
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Aug 2008 - Aug 2018
Senior Customer Success Manager that executed and guided hospital and health system clients through on-boarding, user training, and provided consultative direction based on data driven insights from SaaS application. • Identified and presented customized quarterly business reviews to C-suite executives and directors. These reviews provided insight into the organization's performance and highlighted opportunities to decrease resource utilization, reduce practice pattern variation, and improve quality outcomes.• Relationship building with decision makers and application users to understand organizational goals and present application solutions to achieve those goals.• Assessed organizational goals and needs to discover upsell opportunities.• Collaborated with product development, sales and marketing to identify application enhancements based on user feedback.• Investigated and worked toward timely resolution for client inquiries.• Managed application implementation and onboarding of users to ensure a successful rollout.• Presented industry updates during client conferences. Presentations included clinical knowledge to assist hospital staff with quickly identifying and understanding regulatory changes.
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COMPARION MEDICAL ANALYTICS, INC.
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United States
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Hospitals and Health Care
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Customer Success Manager
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Aug 2004 - Aug 2008
Client Services Account Manager for a national healthcare information services company. • Coordinated and led user application education via webinars. These educational sessions guided users toward application adoption. • Supported client base with timely and accurate responses specific to application functionality, navigation, and company data methodologies.• Performed User Acceptance Testing to ensure a successful and error free release.• Processed and released monthly data for client base.
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Education
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Clemson University
Bachelor of Science - BS, Marketing
Community
