Experience

Action Auto Parts

• United States
• Retail
• 1 - 100 Employee

• Operations Manager

  • Sep 2015 - Present



A.H. Harris & Sons, Inc. - Construction Supplies

• United States
• Construction
• 1 - 100 Employee

• Strategy Analyst - Intern

  • May 2015 - Aug 2015

  • Utilized Hyperion software and Excel to create and analyze sales reports, regarding profitability, growth, and productivity.• Integrated company sales information utilizing. Microsoft Dynamics CRM Software.• Established training tutorials for salespersons.• Created PowerPoint presentations and developed key reports utilized by upper-level management. • Utilized Hyperion software and Excel to create and analyze sales reports, regarding profitability, growth, and productivity.• Integrated company sales information utilizing. Microsoft Dynamics CRM Software.• Established training tutorials for salespersons.• Created PowerPoint presentations and developed key reports utilized by upper-level management.



University of Rhode Island

• Higher Education
• 700 & Above Employee

• Process Improvement MBA Consultant

  • Feb 2015 - May 2015

  • Utilized the six sigma methodology to analyze Ocean State Job Lot ‘s (OSJL) current state customer relationship management (CRM). • Conducted extensive market research and collaborated with key executives in order to develop a customized CRM product for OSJL• Developed a CRM prototype and business plan for OSJL to enhance the customer experience and company marketing capabilities.• Presented research findings and product proposal to OSJL upper-level management, resulting in implementation across the company.

• Operations Associate

  • May 2013 - Aug 2014

  • Analyzed monthly sales accounts to identify trends, which resulted in improvement of sales and customer relations.• Conducted quality checks of weekly employee payroll using ADP, LLC and QuickBooks, increasing overall proficiency and ability to operate both payroll systems.• Executed internal control tests over invoices, customer orders, and bills of lading to identify errors and duplicate invoices.• Reconciled monthly bank statements to ensure accuracy of cash balances and company liquidity.