Alyssa D.
Customer Service Representative at City Facilities Management (US) LLC- Claim this Profile
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Bio
Credentials
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Certified Pharmacy Technician (CPhT)
Virginia College-JacksonvilleSep, 2017- Nov, 2024
Experience
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City Facilities Management (US) LLC
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United States
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Facilities Services
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200 - 300 Employee
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Customer Service Representative
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Sep 2021 - Present
• Logged jobs, assigned resources, answered any follow up inquiries, ensured ETAs meet the response times, served and assisted with reducing Vendor spend, as well as assisting to ensure jobs are completed in a timely manner. • Maintained basic system configuration, enhancements and report trending analysis for improvement needs. • Logged an average above 85-90% position satisfaction and consistently reported as a top performer in all areas of assigned responsibility. • Logged jobs, assigned resources, answered any follow up inquiries, ensured ETAs meet the response times, served and assisted with reducing Vendor spend, as well as assisting to ensure jobs are completed in a timely manner. • Maintained basic system configuration, enhancements and report trending analysis for improvement needs. • Logged an average above 85-90% position satisfaction and consistently reported as a top performer in all areas of assigned responsibility.
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Alyssa’s Pet Care and Nanny Service
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Jacksonville, Florida, United States
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Business Owner
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Jan 2009 - Present
• Cared for a variety of ages and people with daily needs including personal hygiene, meal prep, and medications • Assisted with light to heavy housekeeping, while ensuring safety and wellbeing of those under care • Provided first aid when required, and explained services, care procedure, and assessment of pet • Maintained cleanliness of home and yard • Cared for a variety of ages and people with daily needs including personal hygiene, meal prep, and medications • Assisted with light to heavy housekeeping, while ensuring safety and wellbeing of those under care • Provided first aid when required, and explained services, care procedure, and assessment of pet • Maintained cleanliness of home and yard
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Chartwells Higher Education Dining Services
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United States
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Food and Beverage Services
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700 & Above Employee
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Food Service Worker
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Feb 2021 - Sep 2021
• Answered staff and student inquiries promptly and courteously, Operated cash register for processing student payments, Prepared and served breakfast and lunch daily. • Cleaned tables floors and other parts of dining area, Maintained daily activity logs and time sheets. • Aided cafeteria and other school staff as needed, operated large volume cooking equipment, kept inventory of food items and kitchen supplies. • Ensured chemical products were stored correctly, mixed correctly and used correctly, Recorded any incidents on to safety data sheets for safety of customers and employees Show less
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Ross Stores, Inc.
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United States
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Retail
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700 & Above Employee
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Stockroom Associate
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Oct 2020 - Feb 2021
• Stocked shelves and rushed merchandise to the sales floor • Aided in security measures and maintaining the safety of the guests and the store • Secured hard tags and security sensors on valuable items • Ran stockroom fast and efficiently • Paid high attention to detail and what merchandise is damaged and defective • Aided managers in projects • Stocked shelves and rushed merchandise to the sales floor • Aided in security measures and maintaining the safety of the guests and the store • Secured hard tags and security sensors on valuable items • Ran stockroom fast and efficiently • Paid high attention to detail and what merchandise is damaged and defective • Aided managers in projects
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Chick-fil-A Restaurants
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United States
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Restaurants
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700 & Above Employee
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Crew Member
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Nov 2018 - Jul 2019
• Taking orders and greeting guests • Manage front of house, assisting customers with purchases, exchanges, and catering orders • Maintained cleanliness of store and ensured a positive customer experience. • Taking orders and greeting guests • Manage front of house, assisting customers with purchases, exchanges, and catering orders • Maintained cleanliness of store and ensured a positive customer experience.
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Walgreens
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United States
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Retail
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700 & Above Employee
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Pharmacy Technician
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Dec 2017 - Jun 2018
• Received written prescription and refill requests; priced and filled prescriptions. • Maintained proper storage and security conditions for prescription drugs. • Established and maintain patient profiles, including lists of medications taken by individual patients, while operating cash registers to accept payment from customers. • Handled insurance issues and fixed TPR’s and other related issues • Unpacked, sorted, counted and labeled incoming merchandise, including items requiring special handling or refrigeration Show less
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Spirit Halloween
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United States
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Retail
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700 & Above Employee
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Customer Service Associate
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Sep 2014 - Oct 2017
• Greeted dozens of customers daily at front door, helping with purchases • Managed front desk, assisting customers with purchases, exchanges, and item holding • Secured the opening and closing of the store • Recorded all sales and transaction history and made orders as needed for new merchandise and, aided manager in bank runs as well as the managing other employees and inventory. • Greeted dozens of customers daily at front door, helping with purchases • Managed front desk, assisting customers with purchases, exchanges, and item holding • Secured the opening and closing of the store • Recorded all sales and transaction history and made orders as needed for new merchandise and, aided manager in bank runs as well as the managing other employees and inventory.
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Sam's Club
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United States
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Retail
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700 & Above Employee
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Pharmacy Technician
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Jul 2017 - Sep 2017
• Received written prescription and refill requests; priced and filled prescriptions. Typed and affixed labels • Maintained proper storage and security conditions for drugs • Established and maintained patient profiles, including lists of medications taken by individual patients. Operated cash registers to accept payment from customers. • Unpacked, sorted, counted and labeled incoming merchandise, including items requiring special handling or refrigeration. • Received written prescription and refill requests; priced and filled prescriptions. Typed and affixed labels • Maintained proper storage and security conditions for drugs • Established and maintained patient profiles, including lists of medications taken by individual patients. Operated cash registers to accept payment from customers. • Unpacked, sorted, counted and labeled incoming merchandise, including items requiring special handling or refrigeration.
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First Baptist Church of Jacksonville
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Religious Institutions
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1 - 100 Employee
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Assistant Preschool Teacher
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Feb 2015 - Oct 2015
• Assisted with the preparation of quarterly conferences with parents. • Maintained subjective records on each student's educational development. • Worked with the Lead Teacher to develop weekly activity plans. • Ensured that classroom areas were kept clean and free from hazards, maintained and updated a detailed inventory of available classroom materials and supplies. • Delivered written observations on classroom activities and student behaviors • Assisted with the preparation of quarterly conferences with parents. • Maintained subjective records on each student's educational development. • Worked with the Lead Teacher to develop weekly activity plans. • Ensured that classroom areas were kept clean and free from hazards, maintained and updated a detailed inventory of available classroom materials and supplies. • Delivered written observations on classroom activities and student behaviors
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Education
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Virginia College
Pharmacy tech, Pharmacy Technician/Assistant
Community
