Experience

Glendale Community College

• Administrative Secretary III

  • Jan 2006 - Present

  Performs a wide variety of secretarial and administrative duties requiring coordination of activities within and outside the District, frequent contact on behalf of the supervisor with top management, community or business leaders, and possession of specialized knowledge of the assigned area in addition to relevant policies and procedures. Positions in this class frequently have an emphasis on external relations. Organizes conferences, workshops, meetings, campaigns, etc.; maintains liaison relationships with other administrators and external organizations on behalf of supervisor; coordinates and provides research and technical assistance on special projects and programs; screens and routes calls and visitors and provides a variety of information requiring specialized knowledge of the assigned area; assists in the development of budgets, proposals, schedules, faculty handbooks, etc.; monitors budgets; establishes and maintains filing systems, logs, and records; composes correspondence; records and prepares minutes of meetings; collects fees and maintains accounting records; researches prices and availability of equipment to be purchased; prepares invoices for departmental services; maintains confidential payroll files and processes related documents, including payroll records; assists in faculty certification procedures; directs the work of clerical staff; makes travel arrangements; formats, types, transcribes, and proofreads a variety of documents; may operate specialized equipment, participate in student registration, and perform other activities specific to assigned department; performs related duties as assigned.



Continental Promotions Group, Inc

• Presidential Line Advocate

  • Mar 2003 - May 2006

  Enter and edit new and current rebate records. High volume call center customer service representative, specializing in escalated situations. Negotiate satisfactory resolution of disputes for customers. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official correspondence. Enter and edit new and current rebate records. High volume call center customer service representative, specializing in escalated situations. Negotiate satisfactory resolution of disputes for customers. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official correspondence.