Senior Client Onboarding Specialist

• Sep 2022 - Present

Tier 2 Implementation Specialist

• Aug 2020 - Sep 2022

Senior TLM Analyst

• Sep 2017 - Aug 2020

Implementation Specialist

• Feb 2013 - Sep 2017

- Respond to a high volume of calls and e-mails on a daily basis, while maintaining a satisfactory client response rate - Documentation of client interactions through internal tracking system to insure accurate and timely follow-up to client issues and requests - Sustain detailed product knowledge for existing/new versions of software through continuing product training and product releases - Provide client support and escalations, hardware support and technical issue resolutions - Daily web trainings with company administrators on our Time and Attendance software. Show less

Senior Teller

• Feb 2008 - Feb 2013

- Certified as a senior teller in 2009 - Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects. - Worked as acting teller supervisor at several branch locations –delivered great customer service in a timely manner while still following federal regulations and guidelines, ordering money for branch on a weekly basis and staying in specified daily limits, correcting teller proof work, balancing money vault, balancing and servicing ATM machine, conducting client change orders, printing and documenting necessary daily reports for auditing purposes - Floating teller for 4 of the 5 years, very good at adapting to different working environments and having a very flexible schedule (30 Louisville Metro Locations) Show less