Experience

Tommy Bahama

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Functional Analyst - Digital Marketing

  • Apr 2022 - Present



Affirma

• United States
• Software Development
• 300 - 400 Employee

• Technical Business Analyst

  • Jul 2020 - Apr 2022

  - Collaboration with operational managers and senior business directors to define business needs and design analysisto enhance current process and design of Funds Management Tool for 1500+ users- Bridge communication and feedback between tool developers and business stakeholders- Daily interaction with all organizational levels including finance and marketing business directors, technical developers,and field users- Present tool feedback to key stakeholders and strategize for future tool improvements- Established daily quality assurance on tool through SQL, VLOOKUP, and Pivot - resulting in reduced support queriesby 35%- Monitor and track project risks and provide mitigation plan when needed- Identify and investigate data discrepancies with resolution – summarize and communicate to field users- Implement process through SQL and SAP to extract and enable UI verification- Creation of field user and internal process/procedures documentation- Discuss and document project requirements including technical business specification

• Escalation Manager

  • Aug 2018 - Jul 2020

  - Drive high visibility cases across all Microsoft Partner Incentives programs that include escalations varying from eligibility, onboarding, system issues, and incentive calculations/payments- Research and resolved over 500+ escalation cases resulting in $MM uncovered earnings discrepancies- Collaborate with Microsoft FTEs, engineers, and other support teams to help prioritize high impact cases, fix system issues, and eliminate roadblocks to improve the Partner Incentives channel and Partner experience- Team lead as of October 2019 – additional duties include being escalation point of contact, manage, and drive weekly team syncs, deep dive into case analysis, deck prep/participation in Monthly Business Reviews with Microsoft stakeholders

• Senior Support Analyst

  • Sep 2017 - Aug 2018

• Support Analyst

  • Oct 2016 - Sep 2017



Tipsy Cow LLC

• United States
• 1 - 100 Employee

• Server and Hostess

  • Jan 2015 - Mar 2017