Experience

I&I Group PLC. - iiG

• Thailand
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Business Analyst

  • Dec 2019 - Present

  - Involved in leverage of Salesforce.com Sales Cloud, and Service Cloud, to transform traditional customer experiences from first touchpoint to after-sales service. - Ensuring solutions meet business needs and requirement - Breaking down user stories into small chunk for each sprint with integrated Agile process into continuous development of enhancements - Gathered User Requirements, Gap analyzing to work with Technical consultant on CRM Sales Cloud system and tested. - Develop solution options, high level solution design and solution components and explore potential technical solutions with team - Help to translate business strategy into technical requirements for development team (i.e., technical translation of product backlog items) with the focus on process optimization - Identify and deliver process improvement solutions across complex, technical, and cross-functional processes - Drive development of product features and ensure that the development team is working on items that will deliver the most significant customer and business value - Collaborate with Product Managers, Delivery Managers and Solution Architects to create a holistic backlog and architectural runway also encompassing technical enablers, non-functional requirements, and improvements to ways of working - Demonstrate for Product Owners to provide feedback, evaluate business value and ensure features are delivered according to expectations - Work with transformation and relentless improvement towards a more agile operating model creating faster time to market, better quality, and more efficiency - Provide test case scenarios of business requirement and coordinate with QA to deliver the good quality of application. - Preparation for training material and conduct training for Business users



TakeIT Consulting Co.Ltd.

• Senior Business Analyst

  • Jan 2019 - Oct 2019

  Senior Business Analyst Key Responsibility:- Work Senior Business Analyst at Total Access Communication PLC for dtacOne Mobile Application Project- Be a liaison between technology team and business units for business strategy implementation and business improvement with the right use of technology.- Works with business units to identify business priorities and advises customers on options.- Develops relationships with customers by being proactive, presents a thorough understanding of their business and provides innovative business solutions.- Collaborate with developers and subject matter experts to establish the technical vision and solution feasibility.- Elicits requirements using interviews, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.- Decomposes and transforms business requirements into an appropriate level of business rules, functional and non‐functional requirements- Works with technology team and business personnel to develop and execute plans to test and validate systems/applications and business requirements ‐ including developing user documentation, training materials, manual updates and field communications- Performs a leading role in user acceptance testing (UAT) to validate the delivered solutions according to the agreed scope and meet customers’ requirements

• Senior Business Analyst & Trainer

  • Mar 2018 - Dec 2018

  Senior Business Analyst & Trainer Key Responsibility:- Work Senior Business Analyst & Trainer at Mercedes-Benz Thailand for Salesforce CRM Project- Monitor project plan to roll out Sales Force for Mercedes-Benz Thailand and all retails. - Ensures business deliverables i.e. requirements, test cases, staffing, and budgeting are provided on time. - Integration of all Work Packages (Business) within the project team. - Risk management and take appropriate steps for mitigation; shared responsibility with PM. - Support BU-PM on reporting and communication to the Steering Committee. - Responsible for communication with any other dependent projects (e.g. Call center setup, all related Business Units and all authorized dealer, regional office, supplier, etc.), if any. - Update status of Sales force to BU, IT, the Steering Committee, HQ, Regional office or related party.- Prepare training material for BU and Mercedes dealers. - Train BU and Mercedes dealers to utilize Salesforce.com program effectively. - Review /draft business process and monitor function of Sales Force program to support requirement of both MPC and retails.- Work Senior Business Analyst at Minor Group Thailand for POS Transformation Project- Focused on Business Process Improvement.- Worked with business users and operation team to understand their current business process to come up with the To-Be processes.- Gathered detail requirements, managed requirement and gaps.- Developed Business Requirement Document.- Understand how out of the box functionalities of POS systems software.- Worked with integration team to make sure the integration between systems are working as expected.- Managed change requests and find work around to solve issues.- Performed Testing and prepare for UAT after each sprint.



Total Access Communications PLC

• Bangkok Metropolitan Area, Thailand

• Supervisor - Senior Business Analyst

  • Jan 2008 - Feb 2017

  Supervisor – Collection Planning Key Responsibility: - Work closely with IT, Finance and Frontline team as business development of payment service channel and Payment system project - Analyze the payment service channel and reports to Department head - Get business requirement and scoping in part of payment system from end users to do as business development - Take role of project management to develop new payment service channel - Take role of Business Development Supervisor – Senior Application Specialist & Senior Business Analyst Key Responsibility: - Take role of business analysis to understanding long term business objectives, identify and justify innovative IT solutions which meet business requirements. Work with department head and staffs for user surveying, analysis, provide business requirement specification. - Determine the scope, approach and resources required for systems projects. Organize, plan and track the system project activities, resources and budgets using Microsoft Project. - Supervise outsource to develop test plan, test cases, test scripts, and conduct users to do acceptance test (UAT). - Perform project management task, deliver and maintain work products as per defined processes - Review and revise the Business Requirement Specification document and testing documents. - Analyze the business process and design the system together with functional specification for technical consultant and programmer. - Provide consultancy on To-be business process management solution to meet the requirements as defined by user. - Captured the as-is business process from business user sharing requirements to generate to-be system process to associate with vendors in the future of New Core Distribution System Project. - To manage team of data migration and coordinated working with Vendor to migrate data from existing systems to new system – Distribution Management System.



Adecco Rama IV Recruitment Limited

• Project Manager

  • May 2007 - Jan 2008

  Working for Project Management office section (PMO) of CIMB Thai Public Co., Ltd. and reports to Project Management Office Head. • To develop and manage project plans, estimates of implementations of Data Consolidation system project (Data Warehouse) and Revolving Credit project. • Function as the primary manager for an IT development effort overseeing business analysts, designer, developers and testers. • To manage analysts in communicating with user community to determine business requirements including develop and communicate programming specifications to development staff. • Facilitate development of detailed project plans, communication plans and issue/change management procedures. • Track project progress and budget to ensure within the timeline.



Trinity Enterprise Solution Limited.

• Senior Business Analysis Specialist

  • Apr 2006 - Oct 2006

  Work as outsourcing actively involved in the requirements analysis, process design, and project delivery in Information System Unit for Data Warehouse of Telecom (DTAC) business. • Gather the user requirements and documentation and document the revised requirements and functional solution to meet business requirements. • Control project scope, documentation and software change management System Analysis & Design. • Analyze the business processes, and design the system together with functional specification for technical consultant and programmer. • Provide consultancy on Business Process Management solution to meet the requirements as defined by user.



I-MAS Consulting (Thailand) Co., Ltd.

• Consultant

  • Dec 2004 - Mar 2006

  Reports to Managing Director and have the responsibility in consulting, configuration and implementation of Back office application (Accounting and Finance) for hospitality business. • Software Implementation, software installation and handle the configuration of Back office system (Micros Fidelio Finance – MFF powered by SunSystems) and Vision applications in modules Ledger Accounting and Asset Register for hospitality clients. • Manage each implementation project, identifying promptly and implementation issues and agreeing with the customers the necessary remediation. • Maintain an up-to-date knowledge of all aspects of implementation of MFF and Vision (Financial Management reports) in the hospitality sector. • Provide the implementation documentation. • Provide hotline support. • Provide training the SunSystems and Vision products for I-MAS customers. • Provide support to all I-MAS employees. • Talk to customers on regular basis to ensure that they are obtaining maximum value from MFF and Vision application. • Provide software demonstration to prospect.



True Corporation Public Company Limited.

• Senior System Analyst - Billing System

  • Sep 2002 - Jul 2004

  Reports to the Assistant Director of Billing System and have the responsibility in supporting and development for customization the requirement. • Handle about the Message Processing System that is the one module in Billing System to take the usage charge from SWITCHING. • Analyst, development the package software as requirement using C/C++, Pro C on UNIX platform, PL/SQL and ORACLE • Maintenance the usage charge data is able to process. • Provide functional test and UAT supports and create test case document. • Provide application supports and defects handling as response module. • Provide the user, production supports as billing system and helpdesk resolution. • Provide the functional specification documentation.



Profidata Technologies (Thailand) Limited.

• Software Engineer

  • Jun 2001 - Jul 2002

  Reports to the Project Manager, and responsible for development of Internet Banking application. (Head office is in Switzerland.) • Develop the Internet banking application using C/Pro C, JavaScript, PL/SQL and Oracle • Provide detail design for customization program and new program. • Provide test case as functional test and end-to-end test. Reports to the Project Manager, and responsible for development of Internet Banking application. (Head office is in Switzerland.) • Develop the Internet banking application using C/Pro C, JavaScript, PL/SQL and Oracle • Provide detail design for customization program and new program. • Provide test case as functional test and end-to-end test.



MINEBEA Thai Limited.

• Programmer

  • Sep 1995 - May 2001

  • Design and develop the program to get data from Production line and upload to host by using C/C++, Visual Basic, SQL and DB2 on both UNIX and Windows platform. • Testing and implementing the software in Production. • Develop the Lotus Notes Database of Workflow management to use in administrative and production department. • Getting the requirement of program from users and provide application to meet requirement. • Support on technical program of Production line. • Support on technical to solve the hardware problem. • Provide training of Lotus Notes Database software to the user.