Alyson Jordan
Director of Patient Access Services at Manchester University NHS Foundation Trust- Claim this Profile
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Bio
Neil Caudwell
I worked with Alyson as part of a project to utilise a third party to expand the capacity of the callcentre at UCAS during busy periods. Alyson produced the scope for the project and liased very closely with the third party to ensure that all aspects of the project were being completed, detailing the actions for all parties and ensuring progress was made in all areas to achieve the tight deadlines required. The project was a success and the plans have been used as the template for future ventures of a similar nature. Alyson is a very friendly and approachable person with excelent people skills and has the drive required to make sure the job is done in a timely and efficient manner.
Joanne Johnson
Alyson came to the NHS service to implement a complete turnaround for a referral management service. She successfully broke down any barriers that the team held against the implementation of the proposed change, and effectively creating a well managed, quality assured, time managed department.
Neil Caudwell
I worked with Alyson as part of a project to utilise a third party to expand the capacity of the callcentre at UCAS during busy periods. Alyson produced the scope for the project and liased very closely with the third party to ensure that all aspects of the project were being completed, detailing the actions for all parties and ensuring progress was made in all areas to achieve the tight deadlines required. The project was a success and the plans have been used as the template for future ventures of a similar nature. Alyson is a very friendly and approachable person with excelent people skills and has the drive required to make sure the job is done in a timely and efficient manner.
Joanne Johnson
Alyson came to the NHS service to implement a complete turnaround for a referral management service. She successfully broke down any barriers that the team held against the implementation of the proposed change, and effectively creating a well managed, quality assured, time managed department.
Neil Caudwell
I worked with Alyson as part of a project to utilise a third party to expand the capacity of the callcentre at UCAS during busy periods. Alyson produced the scope for the project and liased very closely with the third party to ensure that all aspects of the project were being completed, detailing the actions for all parties and ensuring progress was made in all areas to achieve the tight deadlines required. The project was a success and the plans have been used as the template for future ventures of a similar nature. Alyson is a very friendly and approachable person with excelent people skills and has the drive required to make sure the job is done in a timely and efficient manner.
Joanne Johnson
Alyson came to the NHS service to implement a complete turnaround for a referral management service. She successfully broke down any barriers that the team held against the implementation of the proposed change, and effectively creating a well managed, quality assured, time managed department.
Neil Caudwell
I worked with Alyson as part of a project to utilise a third party to expand the capacity of the callcentre at UCAS during busy periods. Alyson produced the scope for the project and liased very closely with the third party to ensure that all aspects of the project were being completed, detailing the actions for all parties and ensuring progress was made in all areas to achieve the tight deadlines required. The project was a success and the plans have been used as the template for future ventures of a similar nature. Alyson is a very friendly and approachable person with excelent people skills and has the drive required to make sure the job is done in a timely and efficient manner.
Joanne Johnson
Alyson came to the NHS service to implement a complete turnaround for a referral management service. She successfully broke down any barriers that the team held against the implementation of the proposed change, and effectively creating a well managed, quality assured, time managed department.
Experience
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Manchester University NHS Foundation Trust
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United Kingdom
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Hospitals and Health Care
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700 & Above Employee
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Director of Patient Access Services
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Jul 2022 - Present
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Owner/Management Consultant
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Sep 2005 - Present
Freelance Management Consultant specialising in the delivery of people and performance management activities and transformation programmes in contact centres and other industries. Freelance Management Consultant specialising in the delivery of people and performance management activities and transformation programmes in contact centres and other industries.
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Robert Jones and Agnes Hunt Orthopaedic Hospital
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Hospitals and Health Care
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1 - 100 Employee
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Managing Director, Support and Clinical Services Unit
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Apr 2021 - Jul 2022
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Head of Patient Access
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Sep 2018 - Apr 2021
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Sales Director
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Apr 2015 - Feb 2019
www.whiskycollectables.com www.whiskycollectables.com
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Project Manager
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Jun 2018 - Sep 2018
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Robert Jones and Agnes Hunt Orthopaedic Hospital
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Hospitals and Health Care
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1 - 100 Employee
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Consultant
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Mar 2018 - Apr 2018
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Robert Jones and Agnes Hunt Orthopaedic Hospital
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Hospitals and Health Care
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1 - 100 Employee
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Consultant
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Nov 2017 - Jan 2018
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ADP
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Cheadle
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Consultant
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May 2017 - Nov 2017
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The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
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United Kingdom
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Hospitals and Health Care
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200 - 300 Employee
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Consultant
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Apr 2017 - Oct 2017
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ELIPSE CONSULTING LIMITED
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United Kingdom
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Business Consulting and Services
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Consultant
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Mar 2016 - Aug 2016
Supporting operational management to improve performance targets Supporting operational management to improve performance targets
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Sandwell Council
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United Kingdom
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Government Administration
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700 & Above Employee
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Consultant
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Oct 2015 - Feb 2016
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NHS
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Hospitals and Health Care
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700 & Above Employee
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Consultant
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Oct 2014 - Mar 2015
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Shearings Holidays
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United Kingdom
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Travel Arrangements
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100 - 200 Employee
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Consultant
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Nov 2014 - Dec 2014
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Liverpool Community Health NHS Trust
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United Kingdom
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Hospitals and Health Care
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200 - 300 Employee
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Consultant
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Mar 2014 - Dec 2014
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Central Manchester University Hospitals NHS Foundation Trust
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United Kingdom
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Hospitals and Health Care
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400 - 500 Employee
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Implementation Project Manager Support
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Jun 2012 - Nov 2013
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Sandwell Council
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United Kingdom
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Government Administration
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700 & Above Employee
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Consultant
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Feb 2012 - Nov 2013
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Liverpool Community Health NHS Trust
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United Kingdom
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Hospitals and Health Care
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200 - 300 Employee
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Consultant
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Aug 2013 - 2013
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UCAS
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United Kingdom
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Education Administration Programs
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400 - 500 Employee
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Consultant
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Nov 2010 - Oct 2011
Consultant at UCAS Consultant at UCAS
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PwC
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Professional Services
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700 & Above Employee
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Associate
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Nov 2010 - Nov 2010
Contact centre sme for UCAS Contact centre sme for UCAS
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PwC
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Professional Services
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700 & Above Employee
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Associate
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May 2010 - Aug 2010
Contact Centre sme working on the Student Loans company account Contact Centre sme working on the Student Loans company account
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Consultant
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Dec 2009 - Apr 2010
Provided consultancy services for a number of short term assignments. Provided consultancy services for a number of short term assignments.
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Sky
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United Kingdom
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Broadcast Media Production and Distribution
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700 & Above Employee
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Consultant
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Aug 2009 - Nov 2009
Customer Relations Testimonial from Jim Smith - I arranged for Alyson to spend a second stint at BSkyB following a very successful first spell when I led a different Dept. The second opportunity was to help me land effective Perf Mgmt, Business Planning & Mgmt Information interpretation to a Dept that had historically been seen as a 'Back Office' area but was in fact very much customer facing as it supports complaint management, email & correspondence management. Suffice to say that Alyson delivered very impressive results all round - both in terms of KPIs as well as behavioural & competency improvement. She quickly gains the trust & respect of those she works with & I see her as a real Coach in every sense of the word. I would not hesitate to use Alyson again or recommend her to a prospective client. A real star.... Show less
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NHS
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Hospitals and Health Care
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700 & Above Employee
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Turnaround Director
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Oct 2008 - Jun 2009
Consultant at a Primary care Trust within the North West Consultant at a Primary care Trust within the North West
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Sky
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United Kingdom
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Broadcast Media Production and Distribution
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700 & Above Employee
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Management Consultant
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Mar 2008 - Sep 2008
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Consultant
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Sep 2007 - Dec 2007
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Tata Tele Business Services
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India
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Telecommunications
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700 & Above Employee
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Consultant
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May 2007 - Sep 2007
Consultant working with Tata for Thames Water Consultant working with Tata for Thames Water
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Vertex Data Science
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United Kingdom
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Outsourcing and Offshoring Consulting
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300 - 400 Employee
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Consultant
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Apr 2007 - Aug 2007
Consultant working on the Esure and National Trust contract Consultant working on the Esure and National Trust contract
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Consultant
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Feb 2007 - Feb 2007
Consultant working with Caledonian Travel & WA Shearings Consultant working with Caledonian Travel & WA Shearings
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Consultant
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Dec 2006 - Dec 2006
Consultant working for WA Shearings Consultant working for WA Shearings
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Vertex Data Science
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United Kingdom
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Outsourcing and Offshoring Consulting
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300 - 400 Employee
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Consultant
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Nov 2005 - Nov 2006
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Customer Services Manager
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Apr 2003 - Feb 2005
Customer Services Manager for vodafone outsource contract circa 350 seats Customer Services Manager for vodafone outsource contract circa 350 seats
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Fitch Learning
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United Kingdom
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Financial Services
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100 - 200 Employee
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Call Centre Manager
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Dec 2001 - Apr 2003
CCM managing Powergen outsourced contact for both inbound & outbound calls in the UK & offshore. CCM managing Powergen outsourced contact for both inbound & outbound calls in the UK & offshore.
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Vertex Data Science
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United Kingdom
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Outsourcing and Offshoring Consulting
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300 - 400 Employee
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Customer Services Manager
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Nov 1996 - Dec 2001
CSM managing wide variety of outsourced contacts centres for blue chip clients CSM managing wide variety of outsourced contacts centres for blue chip clients
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Education
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North Trafford College
Community
