Partnerships Director (NW)

• Jun 2022 - Present

Head of Policy and Research

• Dec 2020 - May 2022

Head of Limelight (THT)

• Oct 2019 - Dec 2020

Senior ICT Business Development and Improvement Manager

• Aug 2017 - Sep 2019

Responsible for the management of the Applications and Infrastructure departments of the IT Directorate. Focused on process improvement and moving toward exceptional customer service. Responsible for a number of business wide transformation programmes including launch of Office 365, ITIL process introduction and mobile working technologies.

Business Intelligence & Transformation Senior Manager

• Jan 2015 - Jul 2017

Responsible for the provision of Continuous Improvement and transformation across the business managing Trafford Housing Trust's IT Infrastructure Team and Transformation Service Improvers. Led business wide Workforce of the Future Programme focused on digital transformation and adoption of new technologies and applications. Led an 18-month business wide transformation project entitled ART – Ambitious Radical Transformation. Key strands within the programme included: - Operational Synergies: merging the Repairs and Voids service, Contact Centre and Money Support Team (rents) and Business Intelligence and ICT. - Housing Operation Processes: Understanding and eliminating the root cause of failure demand, removal of non-value adding steps and understanding/ reducing the true cost of hidden factories. Primarily focused on end to end process re-development including provision for review, learning from experiences and on-going monitoring to ensure tangible and lasting benefits are realised for our internal and external customers. Show less

Programme Manager - Big One Phase 2

• Jul 2014 - Dec 2014

Project Manager for the implementation of the second phase of THT's Big One Project that replaces 4 legacy systems with one centralised solution. The second phase adds value to the core system including Mobile Working, Document Management System, Customer Self Service and an in house Stores solution.

Quality Lead - Big One Project.

• Oct 2012 - Jun 2014

Lead on quality control for business wide IT system change project.

Service Improvment Manager

• Jan 2010 - Oct 2012

Equality and Diversity Lead

• Aug 2008 - Jan 2010

Anti Social Behaviour Co-Ordinator

• Aug 2004 - Aug 2008