Experience

ToyotaLift Northeast

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Service Dispatcher

  • May 2022 - Present

  Cinnaminson, New Jersey, United States



DMC Facility Services

• United States
• Facilities Services
• 1 - 100 Employee

• Service Dispatch Supervisor

  • Jan 2017 - May 2022

  Cherry Hill, NJ • Utilize Facilities Exchange, Corrigo, Service Channel, One by SMS Assist, and Zoho during daily operations • Build new customer work orders • Schedule and dispatch team of skilled technicians based on trade and location requirements • Create and submit customer proposals • Order parts and material for service jobs • Handle heavy call volume from vendors, customers, and technicians • Provide daily updates on status of open service and construction jobs • Monthly rotation… Show more • Utilize Facilities Exchange, Corrigo, Service Channel, One by SMS Assist, and Zoho during daily operations • Build new customer work orders • Schedule and dispatch team of skilled technicians based on trade and location requirements • Create and submit customer proposals • Order parts and material for service jobs • Handle heavy call volume from vendors, customers, and technicians • Provide daily updates on status of open service and construction jobs • Monthly rotation for on call dispatcher for 24-hour emergency services • Create customer invoices upon completion of projects Show less



AMS Mechanical

• Service Administrative Associate

  • Aug 2015 - Jan 2017

  Cinnaminson, NJ • Answer customer and vendor inquiries • Provide information to callers and handle disbursement of a heavy volume of telephone calls • Schedule and dispatch service technicians to various commercial HVAC repair requests • Print mechanical drawings and specs for sales team • Update and manage Bid List with new bids, quotes, and General Contractor responses • Type and send job proposals to General Contractors for sales team • Build and manage project folders • Coordinate and… Show more • Answer customer and vendor inquiries • Provide information to callers and handle disbursement of a heavy volume of telephone calls • Schedule and dispatch service technicians to various commercial HVAC repair requests • Print mechanical drawings and specs for sales team • Update and manage Bid List with new bids, quotes, and General Contractor responses • Type and send job proposals to General Contractors for sales team • Build and manage project folders • Coordinate and manage submittals for project closeouts • Experienced User of DataBasics to make work orders, purchase orders, and bill the customers Show less



ICUP Inc.

• Order Management Representative

  • Oct 2014 - Aug 2015

  Cherry Hill, NJ • Retrieve and enter new customer orders • Generate accurate carton labels and UPC labels for products and shipments • Arrange freight pick-up for delivery to customers • Utilize True Commerce to generate UCC-128 carton labels • Utilize SAP to enter and administer new orders, maintain customer information, and update data base with new items • Manage daily inventory for ecommerce customers • Review vendor routing manuals to conform to vendor compliance before shipping



C.H. Robinson

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Operations Representative

  • Aug 2013 - Jan 2014

  Paulsboro, NJ • Routing transportation for various customer orders • Track drivers to ensure on-time delivery and complete reports with details on all deliveries • Arrange freight pick-up at National transmission stores and build new freight loads • Support Account Managers with various tasks • Answer and transfer a high volume of telephone calls • Utilize Navisphere to manage daily tasks



USA Phone/VoIP Products and Services

• United States
• Telecommunications
• 1 - 100 Employee

• Business Development

  • Nov 2012 - Aug 2013

  Cherry Hill, NJ • Generate new sales leads, process new orders and work with porting numbers • Write customer news articles and manage and maintain social media sites • Responsibilities include answering phones and transferring to appropriate parties • Manage EBAY postings and incoming commissions • Keep Goldmine CRM database updated



The Singer Group, Inc.

• Armed Forces
• 1 - 100 Employee

• Retail Sales Analyst and Receptionist

  • Nov 2010 - Oct 2012

  Cherry Hill, NJ • Create sales reports on Excel and analyze sales trends • Record daily merchandise orders, track warehouse and store inventories • Manage invoicing and shipping samples and promotional merchandise • Answering and transferring company calls, sorted incoming and outgoing mail • Handle all aspects of customer service with client and vendors with creative problem solving skills • Office responsibilities including faxing, appointment setting, develop filing system and order office… Show more • Create sales reports on Excel and analyze sales trends • Record daily merchandise orders, track warehouse and store inventories • Manage invoicing and shipping samples and promotional merchandise • Answering and transferring company calls, sorted incoming and outgoing mail • Handle all aspects of customer service with client and vendors with creative problem solving skills • Office responsibilities including faxing, appointment setting, develop filing system and order office supplies • Manage vendor deposits up to $20,000 • Traveled to store location to set up merchandise Show less