Alysia J. Mele

Call Center Manager / Administrator at Medialpha Laboratoires
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Contact Information
us****@****om
(386) 825-5501
Location
Canada, CA
Languages
  • English Native or bilingual proficiency
  • French Native or bilingual proficiency

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Bio

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Credentials

  • Tri-Council Policy Statement: Ethical Conduct for Research Involving Humans Course on Research Ethics (TCPS 2: CORE)
    Government of Canada
    Sep, 2019
    - Nov, 2024

Experience

  • Medialpha Laboratoires
    • Canada
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Call Center Manager / Administrator
      • Jan 2021 - Present

      • Administrative tasks.• Hiring process and training of call center employees, home care nurses, and entrepreneurs. • Ensure that call center staff are working according to standards. • Onboarding and contract signing process. • Invoicing and Accounts Receivable.

    • Call Center Agent
      • Jul 2020 - Dec 2020

      • Manage customer inquiries both by phone and email. • Provide customers with information on the various services offered at home. • Enter new customer information into the booking software and schedule home care appointments.

  • Blue Spark Developmental Center
    • Montreal, Quebec, Canada
    • Integration Aide
      • Jan 2023 - Sep 2023

      • Provide support services for children with learning and/or behaviour challenges, in daycare settings. • Ensure safety, inclusivity and integration of children in different settings. • Observation and data collection on troubled behaviours. • Provide support services for children with learning and/or behaviour challenges, in daycare settings. • Ensure safety, inclusivity and integration of children in different settings. • Observation and data collection on troubled behaviours.

  • The Montreal Fluency Centre / Centre de la fluidité verbale de Montréal
    • Canada
    • Individual and Family Services
    • 1 - 100 Employee
    • Clinical Practicum - Concordia University
      • Sep 2022 - Dec 2022

      • Creation of an intervention plan based on the strengths and needs of the student with learning challenges. • Carry out the intervention plan on a weekly basis and adjust as necessary. • Weekly journaling of reflections, observations and progress. • Supervised by a Speech and Language Pathologist and School Psychologist. • Creation of an intervention plan based on the strengths and needs of the student with learning challenges. • Carry out the intervention plan on a weekly basis and adjust as necessary. • Weekly journaling of reflections, observations and progress. • Supervised by a Speech and Language Pathologist and School Psychologist.

  • Groupe CH
    • Canada
    • Spectator Sports
    • 200 - 300 Employee
    • Retail Sales Associate
      • Aug 2019 - Feb 2020

      Boutique Tricolore Sports (Bell Center) • Inventory and stocking shelves with products and clothing. • Serve customers quickly and efficiently during busy hockey nights at the cash register. Boutique Tricolore Sports (Bell Center) • Inventory and stocking shelves with products and clothing. • Serve customers quickly and efficiently during busy hockey nights at the cash register.

  • Pâtisserie Boulangerie Déliciae
    • Laval, Quebec, Canada
    • Customer Service Clerk
      • Aug 2016 - Sep 2019

      • Cashier responsibilities. • Responsibility for opening and closing the store and cash register. • Taking and preparing phone and store orders. • Training new employees. • Cashier responsibilities. • Responsibility for opening and closing the store and cash register. • Taking and preparing phone and store orders. • Training new employees.

  • Excelsoins- Résidence Privée Le Vivalis
    • Pointe-Claire, Quebec, Canada
    • Front Desk Receptionist
      • Oct 2018 - Mar 2019

      • Greet residents and their families. • Prepare files for new residents and archive those who have left. • Manage the reception of faxes and calls and forward them to the right departments. • Training new receptionist employees. • Greet residents and their families. • Prepare files for new residents and archive those who have left. • Manage the reception of faxes and calls and forward them to the right departments. • Training new receptionist employees.

Education

  • Concordia University
    Bachelor of Arts - BA with distinction, Major in Child Development Studies, Minor in Linguistics
    2019 - 2022
  • Vanier College
    DEC Social Science, Major in Child Studies, Minor in Women Studies
    2016 - 2018

Community

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