Experience

Live On Nebraska

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Family Support Coordinator

  • Aug 2021 - Present

  Initially offers the option for donation or notifies the family of the donor’s registry status. Guides family through the evaluation procedures, timing, and recovery process. Provides available and desired assistance to the family with funeral arrangements, grief support, and memory-making. Accurately completes authorizations, past medical and social history documentation. Coordinates all aftercare services. Effectively communicate with coroners, funeral homes, families, hospitals, and other internal departments. Works under stress with numerous interruptions, distractions, and changing priorities. Crisis intervention and counseling.



Hands Of Heartland Inc

• Bellevue, NE

• Training Coordinator

  • May 2018 - Aug 2021

  Responsible for enhancing the competencies of employees by designing and conducting training programs that ensure compliance with all federal and state regulatory requirements and develop employee competency. Responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions. Identifies training needs by evaluating strengths and areas needing improvement for all staff members, prepares teaching plans, develops or oversees the production of classroom handouts, instructional materials and manuals. Acclimates new-hires to the business and conducts orientation sessions to ensure quality and consistent service delivery. Also responsible for assessing training effectiveness to ensure incorporation of learned skills and techniques into employee work behavior. Quickly adapted online training curriculum at the onset of COVID-19 and maintained weekly online orientation trainings. As of January 2021, overseeing a new Learning Management System (LMS) during the transition to permanent ongoing e-learning for all new and current staff members.



State of Nebraska DHHS

• Program Accuracy Specialist

  • Jul 2014 - Apr 2018

  Responsible for conducting quality assurance reviews of case management activities; coordinates with management and staff to develop and implement various strategies and initiatives to achieve the highest possible accuracy rate; performs related work as assigned. Utilize various quality assurance tools to measure and improve case management performance. Perform expert review of the Child & Family Services Review (CFSR), including monthly and quarterly review of CFS cases, and provide professional 1st level feedback to CFS staff. Serve as a central contact for improved customer service. Actively engage in discussions with CFS, APS, Hotline, Training and Policy staff to answer any questions, provide feedback and information necessary to make improvements to services, practice, policy and training. Demonstrate consistent inter-rater reliability for QA review tools, including participation in periodic reliability exercises and trainings. Assist management with preparation of case samples, training materials, reports, etc. as well as presentations and trainings to CFS staff. This requires a working knowledge of CFS outcomes. Complete simple and trend analysis to draw conclusions from data and assist in development of strategies related to the data. Evaluate and provide feedback on QA Review Tool development. Assist management with the development of and testing on new QA review tools. Identify safety and other concerns within CFS documentation and initiate administrative review process to ensure the safety and well-being of the children served by DHHS.

• Child and Family Services Specialist

  • Mar 2013 - Jul 2014

  Initial Assessment. Responsible for investigating allegations of child abuse/neglect which may lead to taking immediate action to ensure child safety. Position includes coordinating with local law enforcement and other community agencies, providing crisis intervention and safety planning with families and collaborating with professionals in the court system. Also responsible for documenting all contacts and interviews with individuals as well as completing formal written assessments to determine child safety.

• Social Services Worker

  • Sep 2011 - Mar 2013

  In a Customer Service Center environment, responsible for interviewing applicants, verifying information, computing budgets, assessing situations, and making referrals to appropriate programs/resources. Also responsible for providing information regarding assistance programs and preparing required documentation, narratives, and correspondence.Work closely with community resources.

• Mental Health Security Specialist II

  • Dec 2010 - Sep 2011

  Supervision of multiple patients while providing a therapeutic environment, promoting and maintaining safety and assisting with patient treatment plans. Data entry in the DHHS Sex Offender database program along with filing, daily documentation and other clerical responsibilities.

• Youth Care Specialist II

  • Mar 2010 - Dec 2010

  Supervision of multiple youth at one time, escorting youth to and from therapy and recreational programs, interacting regularly with youth, offering optimism to youth and advice when requested, regular charting of multiple youth and accident/incident reports.