Experience

Lakeland Care

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Care Management Supervisor

  • Jan 2015 - Present

  • Assure quality care management service by care management teams as well as ensuring proper implementation of the DHS contract requirements • Conduct hiring, training, supervision, evaluation, recognition, discipline, scheduling, and identification of work responsibilities of 13 care management staff • Ensure staff receive proper training for their roles and responsibilities • Model the LCD guiding principles of teamwork, responsibility, accountability, customer service, and communication and hold staff accountable to these principles • Provide guidance and consultation to staff to ensure policies and procedures are adhered to in order to ensure effective and cost effective member service planning to over 400 members • Participate in agency quality control projects and trainings to carry through into staff meetings in order to ensure staff are practicing high quality care management techniques • Provide agency and team meetings on a monthly schedule to keep staff current with the agency updates and changes • Continuous collaboration interdepartmentally in risk management to ensure the health, safety, and independence of our members as well as their rights • Evaluate staff performance in conducting comprehensive assessments, mitigating risk, adhering to the member contact standards and providing education to the member to provide a holistic member centered service plan • Represent the agency through various outreach and networking community groups • Maintain confidentiality of member information and protected health information as required by state and federal regulations



Aging Disability Resource Center of Brown County

• I&A Specialist

  • Oct 2014 - Jan 2015

  • Provided consumer driven prompt, accurate and friendly customer service responsed to requests for information about an array of topics and for access to long term care resources • Collected consumer information and assessed consumers/families needs in order to provide information and assistance over the phone, in office, or at home that best met the needs/demands of the consumer's schedule • Provided follow up as needed to determine outcomes and provided additional assistance in locating resources and arranging services • Developed and implemented action plans, short term, to organize and direct in-home supportive services for individuals with a limited support network according the ADRC policy • Assisted in the identification of individualized, cost-effective, outcome oriented service options that reflected goals that are personally meaningful and attainable by consumers and addressed immediate as well as long term needs • Administered the Long Term Care Functional Screen to determine functional eligibility • Participated in prevention activities



Ten Point Bar & Grill

• Harshaw, WI

• Owner

  • Sep 2013 - Aug 2014

  • Managed 10 to 11 employees • Screened, hired and managed employee issues • Created the weekly staff schedule • Lowered labor costs by $600 per week using process improvements and shift changes • Monitored weekly inventory levels of food, liquor, beer, and general business supplies • Decreased inventory by 20% while still maintaining the same customer satisfaction levels • Purchased food, liquor, beer, and general business supplies from 8 different vendors • Performed accounts payable activities through Quickbooks • Handled weekly payroll for all employees • Filed appropriate reports for quarterly state and federal tax and unemployment payments • Managed and filed monthly sales and use tax payments • Performed general maintenance of the restaurant and bar • Created marketing tools such as local advertisements, flyers, and apparel to increase sales • Handled customer relations and listened to the demands of the customer



Waupaca County

• Manawa, WI

• Rehabilitation Manager

  • Jun 2009 - Sep 2013

  Direct rehabilitation staff of 15+ on working toward achieving the goals of each member. Members who we serve have developmental disabilities and/or mental illnesses. Work with some members toward obtaining community employment. Plan, implement, and execute extensive billing procedures for all members in family care, IRIS, and county funded. Direct the community jobs program toward providing progressive services in assisting each member to obtain employment in the community setting. Work with members on developing the life skills needed to be successful within the work setting as well as social settings.



Todd Steven & Associates

• Human Resources Services
• 1 - 100 Employee

• Job Developer/Community Connections Director

  • Aug 2006 - Jun 2009

  Finding jobs for people with disabilities in the community. Connecting people with disabilities to volunteer opportunities in the community as well as assisting them in making friendships and becoming independent. Finding jobs for people with disabilities in the community. Connecting people with disabilities to volunteer opportunities in the community as well as assisting them in making friendships and becoming independent.