Experience

Centre for Social Innovation (CSI)

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Manager, Meeting Room & Events

  • Jun 2023 - Present

  Responsible for inviting and hosting the external world into CSI spaces. Research has shown that many people's first experience at CSI is from attending a meeting or event, and setting the tone and showcasing the magic that is CSI and its group of entities. Responsible for inviting and hosting the external world into CSI spaces. Research has shown that many people's first experience at CSI is from attending a meeting or event, and setting the tone and showcasing the magic that is CSI and its group of entities.



Parks and Recreation Ontario

• Canada
• Non-profit Organization Management
• 1 - 100 Employee

• Membership Services and Project Lead

  • Nov 2022 - Jul 2023

  A change catalyst, optimizing stellar customer service and leading change across a variety of systems and platforms used to conduct business with members. In addition, leading membership-based projects, primary project lead organization-wide across a range of key projects. • Spearheading the Learning Management Software implementation process • Developing and implementing project roadmaps and milestones, leading key stakeholder engagement and accountability, and communicating project status with relevant stakeholders • Enabling exceptional collaboration among cross functional colleagues by establishing a safe and productive environment fueled by open communication and intentional relationship building • Reducing time-to-value on critical processes by rapidly mastering and adopting ground-breaking technology, business concepts, and industry knowledge Show less



Casey House

• Canada
• Hospitals and Health Care
• 1 - 100 Employee

• Operations Coordinator

  • Sep 2020 - Oct 2022

  Ensured efficient operational support and engaged leadership for the food services and front desk team, with up to 13 direct reports, including coaching and performance management support. In addition, helped support various projects and organizational initiatives. • Streamlined the inpatient unit, day health programs, internal events inventory system by creating and implementing new innovative tracking systems which resulted in more accurate budgetary tracking • Created systems for inter-organizational food and beverage ordering systems by analyzing organizational needs, changes due to the pandemic and using the new systems that were put in place which resulted in accurate tracking of organizational costs to help direct grant distribution and asks • Conceptualized the creation of multiple unionized positions, including staff manuals, job descriptions, by investigating organizational needs and supports leading to increased security and staff support within Casey House • Supported all project management initiatives through definition of project scope and goals, creation of schedule and timelines, and tracking / management of deliverables and budget management Show less



JDRF/FRDJ Canada

• Canada
• Research Services
• 1 - 100 Employee

• Event Logistics Coordinator, Central Canada

  • Jun 2019 - Jul 2020

  Providing an exceptional event experience to all JDRF event participants through flawless execution; Managing the event critical path; Coordinate all aspects of planning. Arranging all vendors and permits as needed for the Central Canada region . • Successfully remained in budget for largest JDRF national event by monitoring event expense budgets, keeping team updated on all aspects of event costs which resulted in greater sponsorship and continued vendor relationships • Executed each event throughout Central Canada to a high standard and included the use and management of up to 300 volunteers throughout the event for event success • Helped drive event cost savings through negotiations and procurement Show less



Aga Khan Museum

• Canada
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Liaison and Logistics Coordinator

  • May 2016 - Nov 2018

  Communicated and liaised with the facilitator and/or department lead, as applicable, to arrange all logistics, including visas, travel accommodations, transport and any other logistical arrangements, pre-arrival as well as post-departure for the event, ensuring that superior customer services are provided at all times.• Planned and managed all internal large-scale institutional and multi-venue events including Nuit Blanche, Park Festivals and Doors Open – with site visitation of up to 14,000 guests per event.• Implemented and managed the institution events booking calendar, which helped create a financial pipeline for the monitoring of event sales and automation of contracting and event communication.• Communicated and liaised with the facilitator, client and/or department lead, to arrange all logistics, including visas, travel accommodations, transportation and any other logistical arrangements, pre-arrival as well as post-departure for the event, ensuring that superior customer services are provided at all times Show less

• Artist Liaison

  • Sep 2014 - Apr 2016

  - Handled all green room and dressing room requirements- Organized all administrative filing, answer inquiries, take meeting notes- Advised on getting concessions operational, including staffing, set up, cash, closing- Organized merchandise sales and settled account with artists post show- Coordinated departmental meetings and took meeting notes- Liaised with artists and booked travel, hotels, hospitality and payments- Served as liaison with all vendors and caterers on performing arts related matters.- Researched and participated in programming planning with HoD and Performing Arts Manager- Input all AKM performance dates/details into booking system (Artifax)- Coordinated all AKM performances and communicated details museum wide- Processed invoices- Introduced shows for performances- Assisted the Visitor Services team with scanning tickets and directing patrons- Additional tasks as required- Coordinated all guest lists and comps tickets for media, VIP's, sponsors and artists- Main contact for all visiting artists pre and post show- Prepared vendor P.O.'s for each presentation- Programmed informal performances- Collaborated with other departments such as production, design, events, education and facilities to deliver the success of the event - Acted as event supervisor during the course of the performing arts event to guarantee smooth operation Show less



The Royal Conservatory of Music

• Canada
• Musicians
• 200 - 300 Employee

• Assistant Event Operations Manager

  • Aug 2011 - Feb 2016

  • Managed a robust and varied bartending and event operations team of 30+ part-time staff, Formulated personnel schedules and managed payroll • Worked in conjunction with a professional event management team to execute client contracts; Facilitated the running of special events, receptions, weddings • Managed backstage operations for featured musicians, VIP attendees, stage and backstage crew members, sound technicians • Enabled exceptional collaboration among cross functional colleagues by establishing a safe and productive environment fueled by open communication and intentional relationship building Show less



The eZone

• Etobicoke, Ontario, Canada

• Manager-Food and Beverage Supervisor

  • Sep 2009 - Feb 2011

  - Promoted and sold event spaces to event clients - Coordinated site visits for potential clients - Compiled all event information in a timely fashion to complete an accurate and clear event proposal for each potential client - Liaised with facilities department to coordinate external clients’ space requests with The eZone’s space requirements - Supervised the distribution of all food and beverage - Promoted and sold event spaces to event clients - Coordinated site visits for potential clients - Compiled all event information in a timely fashion to complete an accurate and clear event proposal for each potential client - Liaised with facilities department to coordinate external clients’ space requests with The eZone’s space requirements - Supervised the distribution of all food and beverage