Experience

Study Smart Tutors

• United States
• Education Management
• 1 - 100 Employee

• Partnership Success Manager

  • Aug 2023 - Present

  ● Support and manage the Partnership Coordinators to ensure excellent customer service experiences● Collaborate with Senior Director of Partnerships on Salesforce improvement and maintenance ● Onboard and support new hires and protocols within the Partnerships Department● Oversee special projects to improve customer retention, outcomes, and service model● Lead meetings, solicit feedback, and improve upon presentations/agendas to ensure clarity and efficiency

• Lead Partnership Coordinator

  • Apr 2023 - Aug 2023

  ● Support and manage the Partnership Coordinators to ensure excellent customer service experiences● Manage a high volume of customer (school) support inquiries via phone, email, and Zoom● Collaborate with schools and schools district to create schedules that include a variety of educational services● Ensure customers, instructors, tutors, and team members are prepared for services with logistics and data● Lead special projects to improve customer retention, outcomes, and service model Show less

• Education Services Coordinator

  • Aug 2022 - Apr 2023

  ● Manage a high volume of customer (school) support inquiries via phone, email, and Zoom● Collaborate with schools and schools district to create schedules that include a variety of educational services● Ensure customers, instructors, tutors, and team members are prepared for services with logistics and data● Create and distribute school-facing content such as surveys, FAQs, training materials, and flyers



Santa Paula Unified School District

• United States
• Education Management
• 1 - 100 Employee

• English Language Arts and English Language Development Teacher

  • Aug 2018 - Jun 2022

  ● Designed and delivered ELA, ELD, and Honors ELA lessons and activities to engage 7th & 8th graders ● Collaborated with the Special Education team and colleagues to create interdisciplinary content ● Advised Theater Club after school to practice and create 1-2 performances each academic year ● Assisted with the development and implementation of the school’s improvement plan on the School Site Council ● Designed and delivered ELA, ELD, and Honors ELA lessons and activities to engage 7th & 8th graders ● Collaborated with the Special Education team and colleagues to create interdisciplinary content ● Advised Theater Club after school to practice and create 1-2 performances each academic year ● Assisted with the development and implementation of the school’s improvement plan on the School Site Council



Camarillo Ranch

• Special Project Coordinator

  • Aug 2017 - Aug 2018

  ● Created and managed content for the blog and social media channels ● Coordinated special event logistics from planning to day-of execution ● Provided outstanding customer service to volunteers and visitors for our museum and event spaces ● Created and managed content for the blog and social media channels ● Coordinated special event logistics from planning to day-of execution ● Provided outstanding customer service to volunteers and visitors for our museum and event spaces



California State University Channel Islands

• United States
• Higher Education
• 700 & Above Employee

• Alumni & Development Assistant

  • Aug 2015 - Aug 2017

  ● Assisted the Alumni and Planned Giving Directors with their meetings, calendars, and fundraising events ● Prepared reports, presentations, and other documents for internal and external meetings ● Ensured all travel, meeting, appointment, and event deadlines were met ● Assisted the Alumni and Planned Giving Directors with their meetings, calendars, and fundraising events ● Prepared reports, presentations, and other documents for internal and external meetings ● Ensured all travel, meeting, appointment, and event deadlines were met