Human Resources Coordinator

• Mar 2023 - Present

HR/Payroll and General Labourer

• Jan 2022 - Present

• Responsible for the creation of employment contracts for annual and seasonal workers. • Assists with maintaining payroll information by collecting, calculating, and entering data into the payroll system, as well as retrieving data when necessary. • Responsible for inventory control • General labour assistance with the installation of agricultural fencing and automatic gates • Responsible for the creation of employment contracts for annual and seasonal workers. • Assists with maintaining payroll information by collecting, calculating, and entering data into the payroll system, as well as retrieving data when necessary. • Responsible for inventory control • General labour assistance with the installation of agricultural fencing and automatic gates

Human Resources Administrator

• Dec 2022 - Jan 2023

• Full cycle recruitment • New employee on-boarding orientation planning • Service employee database records • Managed shared mailboxes • General administrative task including maintaining files, email inquiries and scheduling meetings • Full cycle recruitment • New employee on-boarding orientation planning • Service employee database records • Managed shared mailboxes • General administrative task including maintaining files, email inquiries and scheduling meetings

311 Scripting Coordinator

• Nov 2015 - Aug 2021

As a member of 311’s Scripting Team, I provided ongoing advice and support to multiple business areas in developing, creating, and updating key scripting information. These scripts are utilized by 311 Customer Service Representatives, who rely on them to fulfill citizen inquiries incoming to the 311 Contact Centre.

Customer Service Representative

• Jun 2009 - Aug 2021

The 311 Contact Centre is Edmonton’s non-emergency phone line for all municipal government information and services. As a customer service representative, I provided residents, businesses, and visitors with one call resolution for their municipal needs. • Thorough knowledge of government legislation and programs relating to municipal and local government. • Respond to inquiries and determine services required by utilizing active listening and probing skills to facilitate a resolution thus… Show more The 311 Contact Centre is Edmonton’s non-emergency phone line for all municipal government information and services. As a customer service representative, I provided residents, businesses, and visitors with one call resolution for their municipal needs. • Thorough knowledge of government legislation and programs relating to municipal and local government. • Respond to inquiries and determine services required by utilizing active listening and probing skills to facilitate a resolution thus meeting the caller's needs. • Identify and relay emergency calls to 9-1-1 emergency services. • Ability to exercise good judgment in public relations when dealing with members of the public, media, and all levels of staff, including elected officials. • Experienced in conducting research using various tools with an emphasis on delivering accurate information.

Administration Manager

• Sep 2005 - Nov 2007

• Maintained staff by forecasting, recruiting, selecting, orienting, and training employees to maximize customer service efforts. • Supervise clerical personnel by communicating job expectations, appraising job results, and disciplining employees. • Set policies and procedures for training and coaching. • Managed office administration functions and greatly improved the overall efficiency of the back office. • Maintained process documents, standard operating procedures, reference… Show more • Maintained staff by forecasting, recruiting, selecting, orienting, and training employees to maximize customer service efforts. • Supervise clerical personnel by communicating job expectations, appraising job results, and disciplining employees. • Set policies and procedures for training and coaching. • Managed office administration functions and greatly improved the overall efficiency of the back office. • Maintained process documents, standard operating procedures, reference charts, and user-end documentation. • Responsible for inventory control, auditing, account receivables and account reconciliation. Show less • Maintained staff by forecasting, recruiting, selecting, orienting, and training employees to maximize customer service efforts. • Supervise clerical personnel by communicating job expectations, appraising job results, and disciplining employees. • Set policies and procedures for training and coaching. • Managed office administration functions and greatly improved the overall efficiency of the back office. • Maintained process documents, standard operating procedures, reference… Show more • Maintained staff by forecasting, recruiting, selecting, orienting, and training employees to maximize customer service efforts. • Supervise clerical personnel by communicating job expectations, appraising job results, and disciplining employees. • Set policies and procedures for training and coaching. • Managed office administration functions and greatly improved the overall efficiency of the back office. • Maintained process documents, standard operating procedures, reference charts, and user-end documentation. • Responsible for inventory control, auditing, account receivables and account reconciliation. Show less