Experience

ComServe Systems, LLC

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Hybrid Representative

  • Jul 2021 - Present



International Society of Female Professionals

• Scranton, Pennsylvania, United States

• Inbound Sales Representative

  • May 2021 - Jul 2021

  • Manage high volume of phone calls and provide response to all, maintaining high quality standards of service and performance • Perform any necessary follow up via outbound calls • Informing customers of services that are available and how they will benefit their needs • Manage high volume of phone calls and provide response to all, maintaining high quality standards of service and performance • Perform any necessary follow up via outbound calls • Informing customers of services that are available and how they will benefit their needs



EIHAB Human Services, Inc.

• United States
• Individual and Family Services
• 100 - 200 Employee

• Program Specialist

  • Sep 2018 - Apr 2021

  • Manage and oversee client-company relationships through the supervision of 10+ direct reports and overall responsibility of 30+ individual customers. • Partner with senior site leadership to ensure proper client onboarding processes are followed in accordance with applicable laws and regulations. • Provide mentoring and guidance for Direct Service Providers, through formal coaching and developmental training. • Audit monthly performance and utilization metrics to increase efficiency amongst staff. Show less



Keystone Community Resources

• United States
• Individual and Family Services
• 1 - 100 Employee

• Job Coach

  • Mar 2016 - Sep 2018

  • Developing effective job coaching and employment plans • Communicating with clients to understand their goals and ambitions • Assess the strengths of individuals and teach them to use them effectively • Guide clients in learning to complete job tasks • Assist people with disabilities in developing social and life skills • Keep records and documentation and prepare appropriate reports • Developing effective job coaching and employment plans • Communicating with clients to understand their goals and ambitions • Assess the strengths of individuals and teach them to use them effectively • Guide clients in learning to complete job tasks • Assist people with disabilities in developing social and life skills • Keep records and documentation and prepare appropriate reports



TMG Health

• Jessup, PA

• Customer Service Representative

  • 2015 - 2016

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller • Update customer information • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller • Update customer information



At Home Quality Care

• Clarks Summit, PA

• Home Health Aide

  • 2014 - 2015

  • Keeping a check on the vital signs of the patient • Preparing a detailed report on the condition of the patient • Prove companionship • Maintain good hygiene of patients • Keeping a check on the vital signs of the patient • Preparing a detailed report on the condition of the patient • Prove companionship • Maintain good hygiene of patients