Experience

CAIA Association

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Community and Membership Engagement Manager

  • Apr 2023 - Present



Western New England University

• United States
• Higher Education
• 700 & Above Employee

• Assistant Director of Residence Life for Housing Operations

  • Mar 2022 - Apr 2023

  - Oversees the operations of housing assignments, room changes, room occupancies, billing, and dining plans for residential and commuter students through The Housing Director (THD) for a campus community of 1,500 residential students -Institutional super-user for THD responsible for coordination and management among university administrators as well as primary software trainer for 10 professional staff and 40 paraprofessional staff members - Manages the approval and coordination of housing and dining accommodations per regulations in the American Disabilities Act and Housing and Urban Development, Fair Housing, and Equal Opportunity Notice - Partners with Facilities Management to maintain occupancy, cleanliness, campus inventory, services, structures, and security of University-owned residential properties - Participate in an Administrator on Call duty rotation for crisis and facilities management as well as behavioral consultations with University Law Enforcement, Administrators, Residence Directors, and paraprofessional staff - Coordinate communication of opening and closing procedures for residential students to return and leave campus safely and succinctly - Utilize available software to better track phone and walk-in messages and have information go to appropriate individuals in a timely manner to provide top-tier customer service - Present to internal and external stakeholders in person and virtually on the housing selection process during accepted students days, summer orientations, individual meetings, and individual tabling efforts - Maintain departmental email for a wide variety of inquiries regarding housing, dining, and other university resources - Supervise summer Residence Advisors with personal and professional goals in conjunction with departmental needs - Establish assessment techniques for thorough and effective data analysis of satisfaction of students at a 30% data collection rate Show less



Quinnipiac University

• United States
• Higher Education
• 700 & Above Employee

• Residence Hall Director

  • Sep 2016 - Mar 2022

  ▪ Supervised staff of 10-23 Resident Assistants (RA) and six work-study desk assistants setting staff expectations and engaged in 360 feedback throughout the academic year ▪ Managed budgets from $15,000 – $75,000 annually for hall budgets as well as Residence Hall Council large scale programming ▪ Maintained occupancies for buildings ranging between 150 -1,200 residential beds while working with student populations ranging from traditional doubles, quads, suites, apartments, and off-campus single family homes in the local community ▪ Thorough understanding of residential communities and The Housing Director for room changes, occupancy information, billing, attendance tracking, visitor registration, data input, system appearance, and ongoing best practices for the software ▪ Adjudicated over 450 conduct cases for low-level conduct and community compliance issues for undergraduate students and engaged in proactive and educational conversations with students so they can make better choices in the residential community ▪ Began an Instagram account for the Office of Residential Life and cultivated engagement of 60% of followers per posting ▪ Co-lead a book discussion on the book “White Fragility” by Robin DiAngelo over the course of eight weeks with participants from offices across the division of Student Affairs throughout the summer and spring semester Show less



New England College

• United States
• Higher Education
• 200 - 300 Employee

• Graduate Hall Director

  • Sep 2015 - May 2016

  Oversaw 13 Resident Assistants in various types of housing environments including, traditional mixed years student and independent student housing. Facilitated weekly staff meetings and directly meet with Resident Assistants one-on-one bimonthly. Oversaw 13 Resident Assistants in various types of housing environments including, traditional mixed years student and independent student housing. Facilitated weekly staff meetings and directly meet with Resident Assistants one-on-one bimonthly.