Experience

NewBook

• Australia
• Hospitality
• 1 - 100 Employee

• Sales Executive

  • Nov 2021 - Present

  Researching and monitoring potential leads, with some cold calling involved on occasionScheduling and performing software demonstrations via video conferencingFollowing up on leads and enquiries via phone, email, and internal CRM systemsSending out quotes, proposals, and information packagesIdentifying needs and relevant upselling opportunitiesForging friendly relationships with leads and clients and establishing a strong understanding of consumer preferences and industry trends



Bunnings

• Australia
• Retail
• 700 & Above Employee

• Trade Specialist

  • Aug 2021 - Jan 2022

  Responsible for handling the credit and financial activities of key clients. As well as negotiate and handle any issues.Key responsibilities:Grow and maintain customer relationshipsAbility to organise and manage timeAbility to cross sell and provide customer recommendations

• Team member

  • Sep 2020 - Aug 2021

  Providing friendly and helpful customer service to retail customers in a fast paced environment.



Infinity Holidays

• Travel Arrangements
• 1 - 100 Employee

• Sales Team Leader

  • Apr 2017 - Sep 2020

  Lead a distribution business focused on increasing sales and profit with an annual TTV of 24 million. Create a culture of reward and recognition, fun, success and great working environment.Key responsibilities:-Driving and channelling strategies to maximise returns for the business.-Business responsibilities including rosters, end of month accounting, quarterly and yearly business plans.-Communicate and collaborate with other infinity businesses and suppliers. -Staff hiring, training, development and sales coaching.-Customer complaint resolution.-Increase market share by building and maintain relationships with retail storeReview business processes and systems to increase efficiencies.Achievements:-Created and implemented call coaching which was rolled out across all of Infinity Holidays.-Developed staff into leadership positions.-Increased team productivity by 22% on prior year to finish second most productive team across Infinity Holidays.-Reduced business errors in turn increased profit by 15%.

• Assistant Team Leader

  • Mar 2015 - Mar 2017

  Assisting and supporting the team leader to motivate and drive individuals to achieve sales targets and team goals. Building relationships and market share through retail store visits and public speaking at major events.Key responsibilities:-Lead by example in achieving sales targets and kpis.-Rostering and business end of month accounting.-Ensure business processes are followed or updated.-Increase overall sales, commission and profits for the team.Achievements:-Development of staff to achieve top 10% in the company over multiple years.-Created and implemented a leadership development program. Aimed at consultants being provided with the right tools and training to step up to Assistant Team Leader. This was rolled out across all of Infinity holidays.

• Wholesale Travel Consultant

  • Feb 2012 - Feb 2015

  An expert in product in order to sell holiday packages to retail agents via phone, email and chat. With a strong focus on upselling.



AAT Kings

• Australia
• Travel Arrangements
• 100 - 200 Employee

• Executive Sales Representative

  • Mar 2010 - Feb 2012

  Proactively and effectively convert tours and activities into bookings to achieve sales targets. High levels of communication in order to build strong relationships with retail agents. Proactively and effectively convert tours and activities into bookings to achieve sales targets. High levels of communication in order to build strong relationships with retail agents.