Alyce Cursio
Sales & Operations Manager at ADS Australia- Claim this Profile
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Bio
Credentials
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Certificate IV in Design
RMIT University
Experience
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ADS Australia
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Australia
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Printing Services
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1 - 100 Employee
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Sales & Operations Manager
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Jan 2017 - Present
• Develop and oversee sales processes to drive business growth• Manage the print operation to ensure high quality, cost-effectiveness, and timely production• Coordinate with clients and external suppliers to ensure seamless execution of retail campaigns• Manage team and set expectations, providing feedback and evaluating their effectiveness• Project manage the development of a new management information system, ensuring its smooth transition • Provide exceptional customer service, ensuring high levels of satisfaction among clients• Manage inventory and stock, ensuring that the business was always well-stocked• Establish and manage the budget, ensuring that the business remained financially stable• Conduct internal marketing to promote the business and increase brand awareness• Manage staff and handle HR responsibilities
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Account Manager
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Jan 2015 - Dec 2017
• Processed print quotes and submitted them to clients, ensuring accurate and timely cost estimates• Managed accounts and provided exceptional customer service to ensure high levels of client satisfaction• Coordinated with external suppliers and production departments for seamless execution of retail campaigns• Maintained accurate documentation of all job costs, ensuring that the business captured all expenses• Conducted quality control and proofing for wide-format digital and screen-printing jobs• Managed stock inventory and freight, ensuring stock levels were maintained and deliveries were made on time• Conducted installation management and ensured that all jobs were completed to a high standard• Managed social media to promote the business and increase brand awareness• Conducted pre-press for wide-format digital and screen-printing jobs, ensuring products met quality standards• Managed dispatch and was responsible for overseeing the smooth delivery of all orders
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Graphic Designer/Finished Artist
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Jun 2011 - Mar 2015
• Created high-quality, print-ready artwork for wide format and screen-printing processes• Conducted colour management, proofing, and quality control to ensure that all jobs met client standards• Conducted pre-press for wide-format digital and screen-printing jobs, ensuring products met quality standards• Managed social media to promote the business and increase brand awareness• Conducted quality control to ensure that all jobs met the highest standards of quality• Managed dispatch and was responsible for overseeing the smooth delivery of all orders• Provided customer service to ensure high levels of client satisfaction• Conducted wide-format printing and finishing to ensure that all jobs were completed to a high standard
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Education
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RMIT University
Diploma, Graphic Design
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