Experience

Ziauddin University

• Pakistan
• Higher Education
• 700 & Above Employee

• • Feb 2014 - Present

  Senior HR Officer, effective October 10, 2015Looking after Compensation and Benefit, Payroll, Increments, Promotions, day to day operations and any other task/project assigned time to time.

• • Jan 2014 - Present

  -Ensuring the work & its payment are in accordance with the statutory requirements- Organizing induction program- Contract Renewal / Completion of Probation- Performance Evaluations- Administering payroll and maintaining employee records- Undertaking regular salary reviews- Working closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures



Word Of God Ministries

• United States
• Religious Institutions
• 1 - 100 Employee

• General Secretary

  • Feb 2012 - Present



Federal Government Organization

• Karachi

• Officer

  • Feb 2017 - Jul 2022



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Care Associate

  • Nov 2013 - Jan 2014

  -Dealt with customer queries, complaints, financials and non-financial transactions. -Made pay orders and demand drafts of customer online. -Stopped cheques for the customers. -Transferred funds of customers to other accounts. -Paid utility bills on request of customers. -Activated/ Blocked Customers Debit and Credit Cards. -Emailed account statements to customers and accommodating customer with general queries. -Dealt with customer queries, complaints, financials and non-financial transactions. -Made pay orders and demand drafts of customer online. -Stopped cheques for the customers. -Transferred funds of customers to other accounts. -Paid utility bills on request of customers. -Activated/ Blocked Customers Debit and Credit Cards. -Emailed account statements to customers and accommodating customer with general queries.



Faysal Bank Limited

• Banking
• 700 & Above Employee

• CIC Officer

  • Nov 2012 - May 2013

  -Customer Interaction Center - CIC Officer -Providing service in NSBC (Non Stop Banking Center) -Efficiently doing online transactions and transferring of funds, handling customer queries and providing possible resolutions at real time. -Customer Interaction Center - CIC Officer -Providing service in NSBC (Non Stop Banking Center) -Efficiently doing online transactions and transferring of funds, handling customer queries and providing possible resolutions at real time.



TRG World

• Karachi, Pakistan

• Customer Relations Executive

  • Nov 2010 - Sep 2012

  Senior Customer Relations Executive -Handle customer service for high profile clients for Telenor. -Promptly communicate and provide clear and effective solutions to resolve customer issues and queries. -Manage assertive calls from irate customers. Senior Customer Relations Executive -Handle customer service for high profile clients for Telenor. -Promptly communicate and provide clear and effective solutions to resolve customer issues and queries. -Manage assertive calls from irate customers.



Good Deal Hunting (SMC) Pvt Ltd

• Administrator

  • Apr 2010 - Jul 2011

  Training new employee and managing administrative & marketing trends. Training new employee and managing administrative & marketing trends.