Alvin Chong
ICT Project Engineer at China Telecom Asia Pacific- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Professional working proficiency
-
Mandarin Professional working proficiency
-
Hokkien Native or bilingual proficiency
-
Malay Elementary proficiency
Topline Score
Bio
Credentials
-
Fortinet Network Security Expert Level 1: Certified Associate
FortinetJun, 2022- Sep, 2024 -
ICAgile - Agile Coaching
ICAgileNov, 2021- Sep, 2024 -
ICAgile - Agile Team Facilitator
ICAgileOct, 2021- Sep, 2024 -
SASE Expert Level 2
Cato NetworksOct, 2021- Sep, 2024 -
ICAGILE - Certified Agile Professional
ICAgileSep, 2021- Sep, 2024 -
Lean Six Sigma White Belt Certification
The Council for Six Sigma Certification (CSSC)Sep, 2021- Sep, 2024 -
EXIN EPI CDCP®
EXINJun, 2022- Sep, 2024 -
Project Management Professional (PMP®)
Project Management InstituteJan, 2022- Sep, 2024 -
Alibaba Cloud Associate - Cloud Computing
Alibaba CloudDec, 2022- Sep, 2024 -
Certified ScrumMaster (CSM®)
Scrum AllianceOct, 2021- Sep, 2024
Experience
-
China Telecom Asia Pacific
-
Singapore
-
Telecommunications
-
1 - 100 Employee
-
ICT Project Engineer
-
May 2021 - Present
• Lead, Manage and Follow thru new and ongoing projects (Hybrid).• Report daily status timely to stakeholders.• Arrange and deploy vendors to site for critical works.• Ensure works are up to client requirement.• Encouraging adoption of Agile / Scrum for project operations.• Utilizing agile methodologies, Scrum and Kanban to enhance project management.• Facillitating of team meetings, aid in removing blockers to move project forward.• Coaching of team members on how to better improve on value creation for projects.
-
-
Data Center Site Lead (Project Based)
-
May 2019 - May 2021
• Manage team's shift pattern• Manage expansion projects, cabling and procurement of parts• Design and Enforce SOPs• Prepare for annual audits• Communicate with vendors on SOPs and repairs• Communicate with HQ on updates and lockdown• Managed departments, roles, and training courses setup and maintenance for document control systems• Obtained, organized and developed training procedure manuals, guides and course materials• Development of new employees (Teaching & Mentoring) and on-going performance assessment of current employees• Leading operation teams using Agile methodologies• Planning, Traning and creating high performance and self-organizing teams• Plan, lias, prepare, execute and close projects for data halls• Ensure team collabration and healthy team relationships.
-
-
Data Center System Engineer (Project Based)
-
May 2018 - May 2019
• Manage 10,000 servers and network equipment• Supervise and assist vendor in part replacement of network equipment• Coordinate with offsite support to do maintenance• Generate daily report of server and temperature status• Ensure 24/7 uptime of systems• Troubleshoot overheating, network and connectivity issues• Ensure RMA parts are submitted and delivered timely• Ensure tickets are closed on time• Mount and unmount network equipment and servers to different pods• Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness• Ensured work aligned with service levels agreed and client requirements• Preparing and executing projects for data halls
-
-
-
OpusIT Services Pte Ltd
-
Singapore
-
IT Services and IT Consulting
-
100 - 200 Employee
-
Device Engineer
-
Jan 2017 - Apr 2018
• Provide technical knowledge to users• Manage Server and Network Equipment• Manage and support vendor with maintenance on Servers and Network Equipment• Assist external contractors to change and fix network infrastructure devices• Troubleshoot software and hardware related issues• Troubleshoot network issues• Manage over 2000 IT devices (Mass re-cloning, asset tagging, data replicating)• Liaise with DSTA and ST Electronic staffs on tech refresh and system security issues• Assist MSD and Training Institute on Virus cases (COSMIC)• Creating new Windows 8.1 image for mass cloning• Assist with monthly server patching and network monitoring report• Maintain user accounts on the AD (Active Directory)• Issue devices to the user and brief user on the AUP (Acceptable Use Policy)• Manage onsite troubleshooting regarding LAN related connections• Lead team to prepare device for distribution and collection• Assist team lead in monthly report and status update• Identified training needs and developed content while evaluating existing programs
-
-
-
TekMedia Solutions
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Microsoft Surface Ambassador
-
Feb 2014 - Aug 2014
• Educate customers on new technologies • Advice customers base on their needs • Generate interest in customer's needs • Guide customer on basic operations of Windows 8 • Left company due to enlistment to National Service • Received training and certification from Microsoft to represent brand, explain technical functions of mobile devices and guide product selection by customers • Educate customers on new technologies • Advice customers base on their needs • Generate interest in customer's needs • Guide customer on basic operations of Windows 8 • Left company due to enlistment to National Service • Received training and certification from Microsoft to represent brand, explain technical functions of mobile devices and guide product selection by customers
-
-
-
-
Technician (Part time)
-
Oct 2013 - May 2014
• Set up laptops in client's office (Mass Deployment) in NTU• Install network printers on client new PC• Create custom system image for mass PC cloning and deployment• Testing, evaluate and troubleshooting notebook computers, projectors and PDAs• Provided IT network support to Company PC end-users.• Administer Wireless Networks infrastructure for departments.• Lead & provide pre-sales support for Quarterly IT Roadshow & Corporate Sales.• Lead Senior Engineers/Engineers & Technicians on customer service, technical helpdesk & on-site support.• Provide & conduct Sales and Technical team for product training.• Handling customer service and complaint matters.• Client meetings on tender projects and service level agreement on a quarterly basis.• Liaised with Software Manager for product hardware/ software technical quality and spare parts matters.• Assist sales team with pre-sales and technical support on after sales support
-
-
-
Acer
-
Taiwan
-
Computer Hardware Manufacturing
-
700 & Above Employee
-
Outfield engineer (Internship)
-
Jun 2010 - Aug 2010
• Provided basic IT support for both hardware and software faults for end users • Performed in store sorting and checking to assist with laptops repair turnover rates • Onsite installation of desktop computers in labs at customer's location • Left at the end of the internship • Provided basic IT support for both hardware and software faults for end users • Performed in store sorting and checking to assist with laptops repair turnover rates • Onsite installation of desktop computers in labs at customer's location • Left at the end of the internship
-
-
Education
-
2017 - 2019
Murdoch University
Bachelor of Science in Cyber Forensics and Information Security, Information Technology -
2011 - 2014
Republic Polytechnic
Diploma in Info Communication Technology, IT -
2010 - 2011
ITE College East(Simei)
NITEC In Info-Comm Technology, Information Technology
Community
