Experience

Mosaic Spa & Health Clubs

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• General Manager

  • Apr 2015 - Present

  Management of a premier health and racquets club and spa including the P&L, membership sales, retention and operations of the club. Leading and developing a staff of approximately sixty over seven departments to deliver company standards and an excellent customer service experience for the members and all guests. Management of a premier health and racquets club and spa including the P&L, membership sales, retention and operations of the club. Leading and developing a staff of approximately sixty over seven departments to deliver company standards and an excellent customer service experience for the members and all guests.



DW Sports Fitness

• United Kingdom
• Wellness and Fitness Services

• General Manager

  • Jan 2014 - Apr 2015

  Management of a mid range health club and including the membership sales, retention, health and safety and operations of the club. Leading and developing a staff of approximately twenty to deliver company standards and an excellent customer service experience for the members and all guests. Management of a mid range health club and including the membership sales, retention, health and safety and operations of the club. Leading and developing a staff of approximately twenty to deliver company standards and an excellent customer service experience for the members and all guests.



The Bannatyne Group

• United Kingdom
• Wellness and Fitness Services
• 300 - 400 Employee

• General Manager

  • May 2013 - Nov 2013

  Management of a premier health club and spa including the P&L, membership sales, retention and operations of the club. Leading and developing a staff of approximately forty five over six departments to deliver company standards and an excellent customer service experience for the members and all guests.

• General Manager

  • Aug 2007 - May 2013

  Management of a premier health club including the P&L, membership sales, retention and operations of the club. Leading a staff of approximately thirty over 5 departments to deliver an excellent customer service experience for the members. In August 2012 I gained multi-site experience running two clubs simultaneously for 3 months, achieving member growth in both clubs and improving the internal audit score of the second site from 52% to 85% and achieving the regional club of the month award, while maintaining the very high standards at my base club. Show less

• Fitness Manager

  • Oct 2005 - Aug 2007

  Involved in the pre-sale period of launching a new premier health club including recruitment of the fitness team and class instructors, implementing and managing a class timetable, member retention scheme, staff training and reporting on gym activities to the General Manager. Regular Duty Manager responsibilities including opening and closing the club, dealing with all member and staff issues and money handling.



Greens Health and Fitness

• Health, Wellness & Fitness
• 1 - 100 Employee

• Team leader

  • Sep 2000 - Oct 2005

  Involved in the pre sale period of a brand new health club as a fitness advisor responsible for completing gym inductions and progressive reviews of members fitness routines. I was part of a team responsible for members retention, pool plant maintenance, staff training (De Vere team trainer) including health and safety training. Also Duty Manager responsibilities to deal with member issues, open and close the club and money handling. Involved in the pre sale period of a brand new health club as a fitness advisor responsible for completing gym inductions and progressive reviews of members fitness routines. I was part of a team responsible for members retention, pool plant maintenance, staff training (De Vere team trainer) including health and safety training. Also Duty Manager responsibilities to deal with member issues, open and close the club and money handling.