Alvin Rodriguez
Strategic Technical Consultant at Brite- Claim this Profile
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Topline Score
Bio
Sunil Kumar Reddy Dhatla
Few people have the opportunity to report to a manager who is also a coach and mentor—but I did when I worked for Alvin Rodriguez. I had the pleasure of working with Alvin for eighteen months at Ciber, collaborating on several project teams. I was particularly impressed by Alvin’s ability to handle even the toughest clients, effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. Any employee would be lucky to have Alvin as a manager
Brandon Hui
Alvin is an IT professional with integrity, great technical and coordination skills. The days we worked at Ciber Operations is a pleasant memory. The team brought a lot of value to our clients and the organization.
Sunil Kumar Reddy Dhatla
Few people have the opportunity to report to a manager who is also a coach and mentor—but I did when I worked for Alvin Rodriguez. I had the pleasure of working with Alvin for eighteen months at Ciber, collaborating on several project teams. I was particularly impressed by Alvin’s ability to handle even the toughest clients, effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. Any employee would be lucky to have Alvin as a manager
Brandon Hui
Alvin is an IT professional with integrity, great technical and coordination skills. The days we worked at Ciber Operations is a pleasant memory. The team brought a lot of value to our clients and the organization.
Sunil Kumar Reddy Dhatla
Few people have the opportunity to report to a manager who is also a coach and mentor—but I did when I worked for Alvin Rodriguez. I had the pleasure of working with Alvin for eighteen months at Ciber, collaborating on several project teams. I was particularly impressed by Alvin’s ability to handle even the toughest clients, effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. Any employee would be lucky to have Alvin as a manager
Brandon Hui
Alvin is an IT professional with integrity, great technical and coordination skills. The days we worked at Ciber Operations is a pleasant memory. The team brought a lot of value to our clients and the organization.
Sunil Kumar Reddy Dhatla
Few people have the opportunity to report to a manager who is also a coach and mentor—but I did when I worked for Alvin Rodriguez. I had the pleasure of working with Alvin for eighteen months at Ciber, collaborating on several project teams. I was particularly impressed by Alvin’s ability to handle even the toughest clients, effortlessly. That skill often takes years to develop among customer service professionals, but it seemed to come perfectly naturally to him. Any employee would be lucky to have Alvin as a manager
Brandon Hui
Alvin is an IT professional with integrity, great technical and coordination skills. The days we worked at Ciber Operations is a pleasant memory. The team brought a lot of value to our clients and the organization.
Credentials
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Certified Associate in Project Management (CAPM)
Project Management InstituteJan, 2023- Nov, 2024 -
PMP® Certification Training Course
Project Management InstituteJan, 2023- Nov, 2024 -
Immersion Experience Premier Facilitator
MicrosoftMar, 2018- Nov, 2024 -
Designing and Providing Microsoft Licensing Solutions to Large Organizations
MicrosoftApr, 2018- Nov, 2024 -
Building Your Power Team
Dale Carnegie Training
Experience
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Brite
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Strategic Technical Consultant
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Jan 2023 - Present
As a Strategic Technical Consultant (STC) I am responsible for overseeing the technology needs of our clients. My primary function is to ensure clients are current with technology infrastructure and all IT best practices are being followed. As a Strategic Technical Consultant (STC) I am responsible for overseeing the technology needs of our clients. My primary function is to ensure clients are current with technology infrastructure and all IT best practices are being followed.
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ProArch
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Technical Project Manager
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Mar 2021 - Jan 2023
Developed client relationships were business objectives and solutions are delivered and optimized ROI. • Create and execute work plans, update and revise project scopes and timelines, as necessary. • Manage all operational aspects of projects, including directing other team members. • Track all project related activities, scope, and associated cost to assure on time and on budget delivery. • Educate clients on complex project details; inform internal and external stakeholders of ongoing progress. • Ensure that projects meet ProArch quality standards and client expectations prior to handover. • Consult with clients to review IT strategy, recommend system revisions or upgrades, and assist clients in creating budgets and road maps for future IT infrastructure investments. • Demonstrate new products and facilitate end-user trainings for clients’ staff members. Recent Project: Tenant to Tenant Migration & Domain Migration: Following an Atlanta, GA - based financial firm’s acquisition by a national firm, there was a desire to migrate the local firm’s end-users to the new parent firm’s Office 365 tenant and consolidate the Active Directory, Email, SharePoint, OneDrive, and Teams data from the local firm’s Office 365 tenant was copied to the parent company’s Office 365 environment. ProArch proposed a two-phase migration that included Active Directory consolidation (Phase I) and Office 365 data migration (Phase II). Successful execution of this plan facilitated improved communication across the combined organizations, which enhanced productivity and operational efficiency. Show less
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iV4
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Project Manager/Senior Solutions Strategist
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Apr 2017 - Mar 2021
Developed client relationships were business objectives and solutions are delivered and optimized ROI.• Create and execute work plans, update and revise project scopes and timelines, as necessary.• Manage all operational aspects of projects, including directing other team members.• Track all project related activities, scope, and associated cost to assure on time and on budget delivery.• Educate clients on complex project details; inform internal and external stakeholders of ongoing progress.• Ensure that projects meet ProArch quality standards and client expectations prior to handover.• Consult with clients to review IT strategy, recommend system revisions or upgrades, and assist clients in creating budgets and road maps for future IT infrastructure investments.Recent Projects:Implementation & Management of Modern Workplace & Cybersecurity: Assisted financial services firm in establishing a foundational set of IT solutions that positioned the business for continuing growth. Addressed issues of cyber risk reduction and online productivity. Delivered Microsoft Modern Workplace solution that provided both business productivity and security tools. Trained client staff on use of office productivity tools, including SharePoint, OneDrive, Teams, and email. Security Managed Services: Provided a national financial firm with an Attack Surface Reduction (ASR) and Managed Detection and Response program (MDR). ASR was implemented to prevent the likelihood of digital and physical attacks. MDR provided a turnkey experience, using a predefined technology stack (covering areas such as endpoint, network, and cloud services) to collect relevant logs, data and contextual information. This telemetry is analyzed within the provider’s platform using a range of techniques. This process allows for investigation by experts skilled in threat hunting and incident management, who deliver actionable outcomes. Show less
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Director of Engineering
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Jul 2012 - Apr 2017
IV4 is an IT consulting, design and engineering company that provides services and products to organizations with strategic IT requirements. Clients choose IV4 because of our proactive and holistic approach to technology solution architecture and delivery with a business first perspective. I served as the Director of Engineering at IV4, Inc. with sole responsibility for oversight of all Technical Services. In this role, I was responsible for ensuring uptime of our clients whose systems IV4 monitors and manages remotely. As part of the six-member Executive Leadership Team, I was also involved in the strategic planning and execution of the company’s growth initiatives. My responsibilities included design and implementation of client system architecture and infrastructure, managing, and directing Engineering staff, the Operations Manager and the company’s Service Desk operations.Key Contributions:Increased profitability and turn-around time for Managed Services by closely monitoring engineers’ time invested for various aspects of managed services contracts.Improved employee retention and development by implementing training initiative that provided a career path for engineers. Invested in >1,200 training hours, annually, for engineering staff.Managed crises to effectively resolve urgent issues and develop proactive, preventive solutions to avoid future problems. Communicated with customers to understand and address their concerns. Show less
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Ciber Global
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Global IT Operations Manager
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Mar 2010 - Jul 2012
Responsible for managing a Global IT Operations team of 60 engineers for Wintel, Messaging, Citrix, VMware, Enterprise Management Systems and Network Operations. Ensured all systems and supporting facilities achieve 24x7 operations and met established service levels for 45+ clients across 8 data centers and over 100 remote client sites. In addition, established documented and proactive operational processes, procedures and life cycle management programs.Key Contribution:Established Tier 1 and Tier 2 support center in India that provided 24x7 coverage for global shipping company client under a managed services contract. Managed six-month project as only Ciber employee on site in India. Supervised systems implementation and launch, and trained employees to operate the call center. Delivered project on time and within budget. Show less
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Global IT Enterprise Management Systems Manager
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Mar 2008 - Jul 2010
Responsible for managing a Global IT Operations team of engineers and administrators for the entire CA Enterprise Management Solutions including CA NSM, CA Desktop and Server Management, CA Patch Management, CA Spectrum, CA eHealth, Nimsoft, CA AutoSys Job Management, ArcServe and Kaspersky Anti-Virus.
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Lead Systems Engineer
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Oct 2005 - Mar 2008
Performed resourceful sustainment of Windows Systems, as well as related installations, setups and troubleshootingReviewed hardware and software on a regular basis to ensure strict adherence to established policies and configuration guidelines; developed and sustained related configuration library and related documentationEnforced compliance SOPs and delivered sustained advisory to remote locations/clients on configuration issuesPrepared efficient long/short-term system operation requirements and administration procedures to facilitate information systems planningSustained growth statistics, space forecasts, and hardware/software inventories to maintain superior accuracy and convenience of data extraction at all times; maintain ITIL processesUtilized analytical and strategic planning skill to effectively and resourcefully run core infrastructure; built and maintained related processes to ensure proper utilization of allotted resources and comply with established goals/dealines Show less
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Network Operations Lead
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Nov 2004 - Oct 2005
Supervised shift operations and personnel designed to monitor and support client's infrastructure and all provided servicesDeveloped new and modified existing NOC processes and standard operating proceduresTrain technicians how to use Network Operations Tools, follow corrective action procedures, perform Root Cause Analysis, run outage reports and use the trouble ticketing systems
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Education
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DeVry University
Information Technology -
The Chubb Institute
Network and Server Infrastructure Certificate
Community
