Experience

Bliss Home + Art

• Warehouse Manager

  • Jun 2014 - 9 years 7 months

  Nashville TN Oversee the daily operations of a 20,000 sf facility and account for over 500,000 dollars in inventory Manage a staff of 5 employees 4 delivery drivers and 1 repair person Coordinate all deliveries of merchandise to customers and receipt of incoming products from over eight different vendors



APN Software Services Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Finance Analyst

  • Apr 2013 - Apr 2014

  Franklin TN Secured approximately $84,000 in repayments relative to customer deductions, taken erroneously Managed the receivable and deduction portfolio by investigating, reconciliation and collection of 26 assigned accounts First point of contact for customers, field sales and internal stakeholders with questions regarding promotional program detail and funding guidelines. Troubleshoot and solve order-to-cash issues matching invoices to the bill of lading for accuracy



Sun Trust Banks Inc

• United States
• Civic and Social Organizations

• Customer Service Representative

  • Aug 2011 - Apr 2013

  Nashville TN Exceeded client service as well as banking sales goals by offering and selling products to expand and retain banking relationships Opened new loans, credit cards, checking, savings and money market accounts Resolved problems and complaints clients may have about banking products and services



Verizon Wireless

• United States
• Retail
• 1 - 100 Employee

• Sr. Collections Specialist

  • Sep 2008 - Jun 2011

  Franklin TN Mentored and trained new representatives on Verizon Wireless procedures and policies Received escalated phone calls from customers to process request for extensions on payment to secure phone service and also set payment arrangements over several months to bring the account current Facilitated phone calls to customers in order to collect payments to restore service and or prevent service interruption Credit analyst Analyzed consumer and commercial credit reports to assign security… Show more Mentored and trained new representatives on Verizon Wireless procedures and policies Received escalated phone calls from customers to process request for extensions on payment to secure phone service and also set payment arrangements over several months to bring the account current Facilitated phone calls to customers in order to collect payments to restore service and or prevent service interruption Credit analyst Analyzed consumer and commercial credit reports to assign security deposits Performed customer account activations, maintenance and Tier 1 troubleshooting Show less



Carmax

• Honduras
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Office Associate

  • Feb 2008 - Feb 2009

  Processed paperwork associated with purchases and sales of retail automobiles including printing daily reports, contacting finance companies regarding contracts, and auditing completed paperwork Obtained proper paperwork and signatures from customers and prepared required documents to send to corporate for funding of drafts Managed cash including receiving and counting money, distributing funds, preparing deposits and handling of safe with consideration to security