Alvin Kryz Tamayo

Information Technology Help Desk Analyst at Injazat Data Systems
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Contact Information
us****@****om
(386) 825-5501
Location
AE

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Credentials

  • Verified International Academic Qualifications
    World Education Services
    May, 2022
    - Oct, 2024

Experience

  • Injazat
    • United Arab Emirates
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Information Technology Help Desk Analyst
      • Jul 2014 - Present

       Provide 1st Level support to Cleveland Clinic Abu Dhabi (healthcare) with over 3000 end-users via various channels of engagement including phone, email, and chat support.  Analyze reported issues and problem solve end user issues with empathy and patience while maintaining composure under pressure.  Properly document interactions in the appropriate tracking system, escalate issues that cannot be resolved in a timely manner and sustain currency of work instructions and related process changes.  Ensure Follow-ups are done to unresolved cases to meet contractual agreements.  Involve in day-to-day meetings with different teams to discuss current and ongoing issues.  Track current applications to problem resolutions, and then publishes fixes so that the end-users community has access to them.  Consult within network and server teams to confirm outages. Track end-users impact from server and network problems.  Troubleshoot incoming calls from end-users regarding problems with desktop functionalities.  Check daily, tickets from Cluster agents if they are logged properly.  Build, develop and administer new hire training for new agents that are onboarding the team.  Create accounts thru Active Directory and provide VMware/VDI Support.  Mailbox Creation (Shared mailbox/ Distribution List) thru Exchange server.  Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.  Reproduce, diagnose, and resolve technical problems encountered by users.  Provide advice and training to users in response to identified difficulties.  Demonstrated a consistent track record of resolving 100% of all support calls within day of acceptance. Show less

  • Region I Medical Center
    • Pangasinan, Ilocos Region, Philippines
    • IT Specialist
      • Jun 2012 - Apr 2014

       Repaired hardware and software computer problems. Setup CCTV system and maintenance.  Oversaw Computer/ICT Equipment maintenance and inventory.  Installed new network for new offices.  Maintained IP configurations of computers.  Created ID, E-Cards, Invitations, and Tarpaulins.  Encoded documents.  Repaired Printers.  Managed the maintenance of the HIMS (Hospital Information and Management System).  Assisted with documentation for ISO Standardization of the IT Department.  Supported office personnel Show less

Education

  • Colegio de Dagupan
    Bachelor's degree, Information Technology
    2005 - 2009

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