Director Of Operations

• Nov 2021 - Present

Special Assistant to the Co Executive Director of Operations and Finance

• Nov 2021 - Present

Operations Manager

• Jan 2021 - Nov 2021

Operations Coordinator

• Apr 2018 - Dec 2020

Adjunct Professor

• Aug 2016 - Jul 2017

• Instructor of record for The Washington Theater Experience • Assessed and evaluated course and learning objectives • Instructor of record for The Washington Theater Experience • Assessed and evaluated course and learning objectives

Audience Development and Group Sales Manager

• Oct 2013 - Jul 2017

• Developed group sales marketing campaigns with earned income contributions in excess of $1.2 million.• Identified and cultivated partnerships with community organizations and leaders that would benefited from an affiliation with Arena Stage, including fundraising and corporate organizations. • Streamlined revenue projection, and analysis tools for strategic planning as well as the execution of group sales objectives and goals.• Developed fundraising partnerships with local non-profit institutions that increased Arena Stage’s public visibility and group sales earnings. • Responsible for designing new audience acquisition initiatives amongst new target demographics including scholastic; African-American; lesbian, gay, bisexual, and transgender; and faith-based communities. • Maximized retention numbers of previous group leaders by maintaining excellent standard of customer service• Trained and manage a staff of three employees in telemarketing, outbound calling techniques and group sales, and audience development initiatives. As well as responsible for training box office staff, volunteers and interns.• Produce marketing events throughout the District of Columbia area to raise awareness of stage shows being produced at Arena Stage. • Created complex lists and extractions in Tessitura for mailings, emails, and analysis.• Wrote copy for print and online marketing materials such as brochures, email blasts, postcards and all other materials to attract sales for organization. • Track the Group Sales marketing budget and responsible for tracking performance of marketing efforts.

Assistant Director of Sales Services

• May 2012 - Oct 2013

• Manage the weekly analysis and sales tracking results of current marketing efforts for the Sales Office.• Manage third party ticketing relations including pricing, inventory, and seating• Generate target patron list through Tessitura for Sales Office specific emails such as usher emails and other offers. • Analyze attendance reports for the purpose of determining new marketing solutions for future productions.• Assist Grant Writer by providing data analysis of sales trends and revenue reports.• Hired, trained, and coached staff of 11 using a team participation approach on equipment operation, policies and procedures, ticket distribution, and solving ticketing challenges for the organization.

Box Office Manager

• Jul 2010 - May 2012

• Managed finances for departments with responsibility for budgets, payroll, accounts payable and also responsible for maintaining departments $1.2 million budget. • Developed and implemented strategies to enhance services and efficiency while identifying opportunities to decrease expenses and deployed cost control plans.• Managed cashier operations including daily paperwork and audits to ensure that funds balanced consistently. • Managed finances for departments with responsibility for budgets, payroll, accounts payable and also responsible for maintaining departments $1.2 million budget. • Developed and implemented strategies to enhance services and efficiency while identifying opportunities to decrease expenses and deployed cost control plans.• Managed cashier operations including daily paperwork and audits to ensure that funds balanced consistently.

Account Coordinator

• Sep 2007 - Sep 2008

• Coordinated special client programs, mentor programs, career days, sponsor appreciation, recruitment campaigns, also serve as liaison with Committee chairs and organizers.• Developed and monitored event timelines, and prepared for monthly programs (luncheons and evenings), workshops and networking events, coordinate on-site registration. • Coordinated special client programs, mentor programs, career days, sponsor appreciation, recruitment campaigns, also serve as liaison with Committee chairs and organizers.• Developed and monitored event timelines, and prepared for monthly programs (luncheons and evenings), workshops and networking events, coordinate on-site registration.